Technical Engineer I (Remote)
About The Position
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies is seeking a Technical Engineer. This role is part of the digital solutions team, which leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. The team combines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. The Technical Engineer will be responsible for using their ServiceNow knowledge and programming abilities to solve client issues, answer product questions, and plan, design, and configure enhancement requests.
Requirements
- Exceptional Customer Service Skills
- 2+ years writing and debugging in an object-oriented language (JavaScript, Java, C#) or any full-stack web development framework
- 1+ year working as a Developer in ServiceNow or 2+ years as a SN Admin
- Fundamental understanding of ITSM/ITIL (Change Management, Incident Management)
- CMDB (CI's, CMDB Architecture)
- Business Application Development (Scoped application development)
- SN's APIs, (g_form, g_user, Glide Record, Glide Ajax, etc.)
- Client Scripts, UI Policies/UI Policy Actions, UI Actions
- View Rules
- Business Rules
- ACLs
- Data Policies
- Notifications
- Dictionary Entries, Overrides, and Attributes
- Field Reference Qualifiers
- Script Includes
- UI Pages
- XML, HTML, CSS
- SN Service Catalog and Request Workflow
- Importing Data, Transform Map and Field Scripting
Nice To Haves
- SN Certified System Admin (CSA), SN Certified Application Dev (CAD), or SN Certified Implementation Specialist (CIS)
- Diagnosing Performance Issues in SN
- SN Service Portal/AngularJS experience/creating custom widgets/SCSS/Sass
- Jelly, custom macros
- Configuring any bi-directional integration
Responsibilities
- Assigning cases within the Technical Engineering Team (5%)
- Troubleshooting and debugging complex technical systems and code (60%)
- Communicating with Clients on daily basis (10%)
- Documenting Client interactions, code/configuration changes, next steps (15%)
- Continually learning both SN and Nuvolo products and customer implementations (10%)
Benefits
- Health insurance
- Holistic wellness programs with generous incentives
- Family building benefits include fertility coverage and adoption/surrogacy assistance
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
- 15 vacation days
- 9 paid holidays
- 3 floating holidays
- Sick leave
- Additional options to support volunteer and parental leave
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
