Technical Engagement Manager

Presidio

10h

About The Position

At Presidio, we seek a highly skilled and experienced Technical Engagement Manager to join our dynamic team. The ideal candidate will be a strategic thinker, adept at engaging with clients, leading technical teams, and overseeing the successful implementation of various IT solutions. This role will involve the successful delivery of professional services engagements and play various hats as architects, delivery leads, and QA reviewers at the same engagements and lead multi-disciplinary and multi-cultural teams. Especially for delivering large new transformational engagements and growing our existing footprint at existing large customers, we are looking for TEMs who will partner with both the delivery teams and the customer’s organization to drive success for both customers and Presidio.

Requirements

Minimum of 10+ years of experience as an architect or technology program lead delivering migration, transformation programs, or modernization projects on-prem and in the Cloud
5+ years of experience with VMware private cloud solutions (vSphere, vSAN, NSX, VCF, Aria Suite, etc.)
Experience in consultative delivery of large-scale business & technology transformation programs, working directly with senior client leaders.
Consulting firm experience
Experience in applying proven consulting methodologies to assess a client’s current state, design a target state, conduct a gap analysis, and define a roadmap to get from the current state to the target state across people, processes, and technology.
Desire to build business capability canvases, or equivalent, and map business outcomes to technology capabilities and cloud investments.
Desire to build business cases, with a preference for cloud business cases as part of a client’s cloud journey or digital transformation.
Strong experience and passion for designing/implementing at least one of the following domains:
Strong knowledge in at least one of the cloud platforms like AWS, Azure, or GCP
Can hold intelligent conversations with clients about the virtues of various cloud providers.
Excellent client-facing communication skills, both written and oral, along with strong listening, interpersonal, and relationship-building skills
Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
Experience mentoring and executing Agile best practices.
Demonstrated experience of working successfully with SW development teams, onshore and offshore.
Demonstrable skills across project development methodologies (Agile, SCRUM, Kanban, Waterfall)
Strong facilitation skills and experience leading workshops
Experience with Cloud / Azure / Microsoft O365 suite of tools
Outstanding overall communication, presentation, and leadership skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.
Excellent organizational and time management skills
Sharp analytical, critical thinking, and problem-solving skills with keen attention to detail
Creative thinker with a vision

Nice To Haves

6+ years in technology consulting, preferably at one of the Big Four.
A genuine passion for delivering quality products that meet customer needs.
Strong thought leadership, team building, motivational and customer service skills
Recognized as a technical thought leader in building modern cloud infrastructure.
Ability to effectively prioritize and execute tasks while under pressure.
Highly self-motivated and directed, a self-starter.
Ability to learn quickly, adapt to change, and have ownership of learning new tools as applicable to help in the requirements gathering, refinement, and management process.
Experience working in a team-oriented, collaborative environment.
Works as a team player, willing to perform other tasks to help the team, even if not part of their defined role and responsibilities.
Passion, creativity, energy, and enthusiasm towards collaborating on the exciting growth and development of our customers and our company.
A desire to learn modern technologies, methodologies, and solutions and understand our customers' business objectives and needs.
Put people before technology. Ask great questions. Always think ahead. Turn data into useful information—passion to deliver results and exceed expectations.

Responsibilities

Lead multiple technical engagements for a small set of named customers across strategy and migrations, IT transformation, and modernization initiatives.
Own technical delivery (end-to-end) responsibilities that include achieving and continuously improving the quality and time-to-market metrics.
Primary ownership of customer satisfaction for named customer engagements.
Manage product requirements, technical considerations, and decisions to deliver the desired customer outcome.
Invest time to understand the customer’s long and short-term business goals and align Presidio’s priorities to deliver both tactical wins and lay the foundation for longer-term success for both the customer and Presidio.
Lead and deliver workshops for IT initiatives.
Lead and deliver technology strategy sessions for customers with an ability to engage C-level leaders, architects, business stakeholders, and customers’ engineering teams.
Proactively ensure that technology decisions, investments, and capabilities map to business outcomes.
Proactively seek opportunities to translate business requirements to technical requirements and vice versa.
When required, take primary ownership of engagements in challenging situations and work with the customer and internal stakeholders to bring the engagement towards success.
Invest time in understanding customers’ organizational culture and align Presidio’s delivery teams and processes towards the fastest path to success.
Quickly assimilate into the client team, project team, and culture, becoming a valuable contributor.
Experience prioritizing competing demands from stakeholders with the ability to resolve conflicts.
Build relationships with customer stakeholders across all levels, including leadership, business, and technical stakeholders, and identify potential opportunities.
Partner with stakeholders and customers across the organization to communicate the product vision, strategy, features, prioritization, progress, and needs.
Perform research to understand the latest market and business changes and determine the potential impact on current strategy and requirements, sharing any pertinent findings with the customer.
Review technology architecture, perform gap analyses, and define future-state roadmaps aligned with business objectives, capabilities, and industry best practices.
Translate complex VMware technical concepts into clear, actionable guidance for non-technical stakeholders and executives.
Working side by side with Presidio’s VMware Architects to deliver a comprehensive VCF Adoption Roadmap document and/or PowerPoint presentation.