Technical Engagement Manager (Films and OCD)
About The Position
As Technical Engagement Manager for films, OCD and wafer geometry metrology, you will own KLA's FaST engagement at a new strategic account and lead an on-site team of Customer Engagement Applications Engineers. The customer operates advanced logic and DRAM on one site and is building its engineering team as the fab ramps, giving the KLA team more metrology ownership than on a typical account. The role combines customer engagement and account strategy, technical ownership of FaST programs, capacity and business planning, cross-functional collaboration, and team leadership and development. You will define the account strategy for SpectraShape (optical CD), SpectraFilm and Aleris (thin films), and PWG (patterned wafer geometry), including product penetration, share and adoption. You will serve as primary technical owner from tool installation, acceptance and qualification through ramp, and own measurement strategy across front-end, middle-of-line and back-end layers for gate-all-around logic and DRAM. This includes model development and turnaround for new layers, recipe qualification, measurement uncertainty, tool matching, correlation to reference metrology, and APC feed-forward and feedback. You will lead complex problem-solving, risk mitigation and escalation management. The position translates customer sampling plans into tool throughput and attach-rate models for high-volume tool forecasts, and supports configurations, quotes and booking plans with account managers using KLA sales processes. You will represent the customer to FaST product and modeling teams, collaborate with marketing, applications, engineering, Service and Sales, and lead technical reviews with customer and KLA management. You will hire, lead, mentor and develop Customer Engagement Applications Engineers, drive best known methods, training and knowledge transfer, and help the customer build its metrology capability. The role is based at the primary location in Austin, Texas, and requires willingness to work on site in a cleanroom environment and travel to KLA divisions.
Requirements
- Master's degree or higher in Engineering, Physics, Materials Science or a related field.
- 5 to 10 years of semiconductor fab, process control or capital equipment experience, including optical CD or thin-film metrology.
- Strong customer-facing experience and problem-solving skills.
- Experience leading engineers or cross-functional technical programs.
- Willingness to work on site in a cleanroom environment and travel to KLA divisions.
Nice To Haves
- Deep knowledge of optical metrology, including spectroscopic ellipsometry and reflectometry, thin-film optics, RCWA-based OCD modeling and machine-learning-assisted modeling.
- Hands-on experience with KLA SpectraShape, SpectraFilm or Aleris and KLA modeling software such as AcuShape or equivalent.
- Process control experience on gate-all-around or other advanced logic structures; DRAM experience is a strong plus.
- Familiarity with hybrid and reference metrology (TEM, CD-SEM, AFM) and wafer geometry for bonding, CMP and stress control.
- Experience taking a new fab or node from R&D through high-volume ramp.
- Excellent communication with customer executives and engineers and strong project management.
Responsibilities
- Define and execute the account strategy for SpectraShape, SpectraFilm, Aleris and PWG, including product penetration, share and adoption.
- Build relationships with customer integration, module and metrology leaders and develop an understanding of the customer's process flow and roadmap.
- Own FaST programs from tool installation, acceptance and qualification through ramp as the primary technical owner.
- Own measurement strategy across front-end, middle-of-line and back-end layers for gate-all-around logic and DRAM, including model development and turnaround, recipe qualification, measurement uncertainty, tool matching, reference-metrology correlation, and APC feed-forward and feedback.
- Lead complex problem-solving, risk mitigation and escalation management.
- Translate customer sampling plans into tool throughput and attach-rate models supporting the high-volume tool forecast.
- Work with account managers on configurations, quotes and booking plans, applying KLA sales processes (Value/People, SPIN).
- Represent the customer to FaST product division and modeling teams.
- Collaborate with division marketing, applications and engineering, Service and Sales to deliver product value, align roadmaps and resolve issues.
- Lead technical reviews with the customer and KLA management.
- Hire, lead, mentor and develop Customer Engagement Applications Engineers.
- Drive best known methods, training and knowledge transfer, including helping the customer build its metrology capability.
Benefits
- Medical, dental, vision, life and other voluntary benefits.
- 401(k) with company matching.
- Employee stock purchase program (ESPP).
- Student debt assistance.
- Tuition reimbursement program.
- Development and career growth opportunities and programs.
- Financial planning benefits.
- Wellness benefits, including an employee assistance program (EAP).
- Paid time off and paid company holidays.
- Family care and bonding leave.
- Participation in performance incentive programs may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
