Technical Documentation Specialist

ByDesign Technologies LLC • Overland Park, KS

10d • $45,000 - $55,000 • Hybrid

About The Position

ByDesign is looking for a Technical Documentation Specialist to join their Overland Park, KS team. This role involves developing, maintaining, and improving documentation and training materials for ByDesign’s software solutions. The specialist will collaborate with various teams to create clear, scalable content that enhances user adoption, onboarding, and support efficiency, while ensuring consistency across the platform portfolio. ByDesign provides configurable software solutions for direct selling companies, including tools for commissions, ecommerce, and field performance. Since 2000, ByDesign has helped organizations scale efficiently, innovate confidently, and deliver seamless experiences for distributors and customers. ByDesign is part of Retail Success, a financial technology company that supports businesses with software and payments solutions.

Requirements

• High School Diploma or equivalent required
• Minimum 2+ years of experience in technical writing, documentation, training content development, software support, marketing, or a related field required
• Work authorization that does not now or in the future require sponsorship for employment authorization

Nice To Haves

• Associate’s or Bachelor’s degree preferred
• Experience working in a software development or SaaS environment preferred
• Experience creating user training materials, knowledge base content, or software documentation preferred
• Tech-savvy with experience with documentation tools such as Confluence, SharePoint, WordPress, Google Workspace, or similar platforms preferred
• Familiarity with software development concepts such as Agile, APIs, integrations, environments, and release cycles preferred

Responsibilities

• Create, update, and maintain user guides, process documentation, FAQs, and reference materials
• Ensure client-facing documentation remains accurate, current, and easy to use
• Support documentation consistency across company platforms
• Develop and maintain training materials, tutorials, onboarding content, and self-service learning resources
• Help build and organize a centralized training library for clients and internal teams
• Partner with Product and Development teams to create release notes and document product updates
• Help integrate training and support materials within software platforms
• Create in-system help content such as walkthroughs, tooltips, and guided resources
• Develop internal training guides for employees on company systems and processes
• Create onboarding materials for new hires across departments
• Maintain client-specific documentation to support customer service and issue resolution
• Research and recommend tools to improve documentation and knowledge management
• Organize content repositories for easy access, searchability, and long-term maintenance
• Identify documentation gaps and recommend process improvements
• Work with teams across Product, Development, Support, Marketing, and Operations to gather information
• Translate technical and business processes into clear, user-friendly content
• Promote consistent standards, processes, and communication across platforms

Benefits

• Comprehensive health, dental, vision, disability, life insurance, 401(k), and Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED