Technical Documentation and Training Specialist
About The Position
The corporate PMO is seeking a Technical Documentation and Training Specialist to create documentation and knowledge content across multiple programs. This is a build-focused role: the specialist will develop materials that may not previously have existed, interview subject matter experts, reverse-engineer undocumented workflows, and turn tribal knowledge into practical, plain-language procedures. The specialist will often become the person most familiar with a process after documenting it, then repeat that work as programs and topics change. The role combines extended periods of independent, detail-focused writing and editing with stakeholder interviews and training delivery. The specialist owns the documentation library, including its structure, version control, accessibility, findability, style consistency, and retirement of outdated content. They also build and deliver training based on the documentation, track training and content outcomes, coordinate communication about process changes, and support consistent content across the PMO. The position is full-time and 100% onsite at locations in McLean, Arlington, and Silver Spring, Virginia/Maryland. It involves occasional lifting of IT equipment up to 25 pounds and approximately 25% travel within the Washington, D.C. metro area. The role requires the ability to acquire Public Trust clearance and pass a SAMHSA drug screening test.
Requirements
- Three or more years of professional experience writing procedural or process documentation, such as SOPs, work instructions, process guides, or knowledge base articles.
- Demonstrated experience creating documentation where none existed, using SME interviews rather than existing source material.
- Comfort with extended independent, detail-focused writing and editing work.
- Strong plain-language writing and editing skills.
- Experience delivering training or presentations to both small and large groups.
- Working knowledge of Section 508 and accessibility requirements for digital content.
- Proficiency with Microsoft 365, particularly SharePoint, Teams, PowerPoint, Word, and Excel.
- Experience maintaining a documentation library, content repository, or version-controlled content set.
- Ability to manage multiple deadlines and priorities across several programs.
- Must be able to acquire Public Trust clearance.
- Must be able to pass a SAMHSA drug screening test.
Nice To Haves
- Prior experience supporting federal contracts or other compliance-driven organizations.
- Experience in an IT service management environment, including ServiceNow or a comparable ITSM platform.
- ITIL Foundation certification or a similar process-focused credential.
- Experience with workflow mapping or process diagramming using Visio or a comparable tool.
- Ability to create visuals and job aids using tools such as Visio or Canva.
- Experience measuring training outcomes with Power BI or a similar analytics platform.
- Background in process documentation, workflow mapping, or continuous improvement practices.
Responsibilities
- Write and maintain SOPs, process guides, job aids, quick reference guides, FAQs, and knowledge base articles from scratch.
- Interview subject matter experts and translate undocumented processes and tribal knowledge into plain-language written procedures.
- Own the documentation library, including its structure, version control, findability, style consistency, and retirement of stale content.
- Apply Section 508 and accessibility standards to all produced artifacts.
- Build and deliver training based on documentation, including onboarding, refresher, and role-based sessions for small and large groups.
- Edit and proofread content created by others to maintain a consistent voice across the PMO.
- Track training attendance, content usage, and feedback, and report results to leadership.
- Coordinate cross-team communication so process changes are documented and shared.
- Perform other duties as assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) matching
- PTO
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
