Technical Desktop Assistance

Ampcus Inc. • Washington, DC

3d • Onsite

About The Position

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. The purpose of this position is to provide level 1 technical assistance to end-users, as well as remote users, track issues to rectify user issues, document solutions or escalate to other technicians as needed.

Requirements

• Advanced computer expertise, 6 years required.
• Microsoft Office Application Suite, 6 years required.
• Microsoft Windows 7/8 years’ experience required.
• OSX\iOS\Android Experience required.
• Advanced computer skills and application software understanding.
• Ability to use ticketing system, Ghost and remote tools.
• Ability to lift equipment up to 50 lbs.
• Preparing and delivering information in a concise and professionally written format.
• Preparing and presenting information to staff in a formal and informal setting.
• Working in teams.
• Developing and/or creating new more effective procedures or approaches to Service Desk issues.
• Analyzing and developing solutions to problems.
• Providing quality and detail oriented technical support.
• Providing timely and high-quality customer service and support to end users.
• Excellent interpersonal and communication skills.

Nice To Haves

• Customer service experience.
• Experience installing Windows and Building/Repairing PC’s.
• Imaging PC’s and preparing them for end users on a Windows domain.
• End user support, 4 years preferred.
• Networking Technologies, 4 years preferred.
• Ticketing Systems 3 years preferred.
• Remote PC Management, 2 years preferred.
• Audio Visual Systems Support, 2 years preferred.

Responsibilities

• Provide advance phone/email/walkup support to internal and external users.
• Assist users in connecting to the network remotely.
• Conduct IT training and orientation for new hires.
• Create Active Directory accounts for new users and contractors.
• Troubleshoot advance network issues.
• Help develop desktop support procedures.
• Review Service Desk level 1 escalations for compliance prior to escalation.
• Install and support desktop software applications.
• Preform laptop and desktop installations
• Grant permissions to internally created applications

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed