Technical Assistance and Evaluation Specialist

Altarum•San Diego, CA

7d•Hybrid

About The Position

This is a hybrid role that combines two closely connected responsibilities: delivering hands-on technical assistance to a caseload of CBOs, and supporting the data collection, evaluation, and continuous quality improvement work of the TTA Center. You'll provide 1:1 technical assistance and Learning Collaborative coaching to your CBO caseload, while also helping design, collect, and analyze performance and outcome data across the Center's technical assistance modalities — including the TA Hub, webinars, and Learning Collaboratives. You're well-positioned to bring both relational, community-facing skills and methodological rigor to this work. This role is based primarily at the San Diego TTA Center, and the CBO caseload and evaluation responsibilities described below reflect that primary assignment. Like most staff on this team, you'll also carry other projects within Altarum's broader behavioral health portfolio as an ongoing part of your regular workload, so comfort moving fluidly across a mixed portfolio of assignments is important.

Requirements

Bachelor's degree in public health, social work, health/public administration, evaluation, or a related field — or equivalent professional experience
At least 3 years of experience providing technical assistance or capacity-building support to community-based organizations or safety-net providers
Demonstrated experience with data collection, monitoring, or evaluation activities — for example, developing or administering surveys, tracking program metrics, or supporting evaluation reporting
Experience with statistical or analysis tools (e.g., R, Python, Stata, SAS) beyond Excel
Working knowledge of California's Medi-Cal behavioral health system and CalAIM, including Enhanced Care Management (ECM), Community Supports (CS), and the Community Health Worker (CHW) benefit
Comfort working with data: basic proficiency in Excel and/or survey platforms (e.g., REDCap, SurveyMonkey, Qualtrics, Alchemer), with the ability to summarize data clearly for non-technical audiences
Demonstrated cultural humility and a track record of effective, trust-based engagement with historically underserved and marginalized communities
Strong written and verbal communication skills, including the ability to translate complex regulatory requirements and data findings into clear, plain-language guidance
Comfort managing a mixed portfolio of assignments

Nice To Haves

Experience contributing to dashboards or data visualizations for funder or government reporting
Lived experience related to behavioral health, substance use recovery, or systems navigated by the populations served
Based in or with deep working familiarity with San Diego County, and well connected within the local behavioral health CBO community
Bilingual/multilingual fluency (verbal and written) in English and at least one San Diego County threshold language (e.g., Spanish, Vietnamese, Arabic, Tagalog, Somali, Farsi, or another language reflecting the County's diverse communities)

Responsibilities

Provide technical assistance to CBOs on a scheduled and ad hoc basis — for example, supporting PAVE enrollment, DHCS certification readiness, referral workflows, and quality assurance
Co-facilitate Learning Collaborative sessions and webinars, and provide between-session coaching and milestone tracking for your assigned CBOs
Conduct outreach to small, minority-led, and historically underserved CBOs, drawing on existing relationships with local coalitions and community networks
Support implementation of the TTA Center's evaluation framework across TA Hub, webinar, and Learning Collaborative activities
Design, administer, and collect pre/post assessments, satisfaction surveys, and other data collection instruments; help ensure consistent, accurate intake of TA tracking data
Clean, organize, and analyze TA participation, satisfaction, knowledge-gain, and equity/demographic data, using both quantitative and qualitative methods
Contribute to monthly status reports, quarterly progress summaries, cohort summary reports, and the Annual Summary Report, working closely with the Evaluation & Quality Improvement Lead
Help identify recurring themes and readiness barriers from TA and evaluation data to inform webinar topics, TA product development, and Learning Collaborative refinement
Apply a culturally responsive lens to data collection and evaluation design, including attention to language access and voluntary demographic data collection