Technical Deployment Lead | Americas

Planhat•Los Angeles, CA

3d•$145,000 - $160,000

About The Position

The Technical Deployment Lead works with Planhat’s largest and most complex enterprise customers to deliver technically sophisticated solutions with measurable business impact. The role translates business requirements into effective technical implementations, balancing business acumen with technical problem-solving, particularly in automation and AI. The position collaborates with customers and internal teams across sales and product throughout the client lifecycle. Work may include building proofs of concept and metrics dashboards, connecting data across systems, and moving customer processes from spreadsheets and forms into Planhat through automation. Success involves becoming a trusted technical expert for customers and colleagues, expanding technical and commercial skills, contributing to team playbooks and frameworks, and developing into broader leadership responsibilities, including mentoring junior team members.

Requirements

5–8 years of experience in a high-performance environment such as management consulting, implementation, RevOps, or a fast-growth SaaS company.
Business acumen coupled with technical aptitude, especially in automation and AI.
Ability to translate business requirements into results and focus on tangible business value.
Self-starter who is curious, enjoys learning and a fast pace, and can quickly understand objectives on business and technical calls.
Knowledge of APIs, webhooks, and data migrations.
Structured problem-solving skills and the judgment to recognize when an approach is becoming an unproductive rabbit hole.

Nice To Haves

Salesforce Admin knowledge.
Experience with Salesforce, HubSpot, Zapier, or data warehouses such as Snowflake and BigQuery.
A technical background or experience transitioning from a commercial role while developing technical skills.

Responsibilities

Deliver technically sophisticated solutions that create measurable business value for enterprise customers.
Translate customer business requirements and objectives into efficient technical implementations.
Collaborate with sales, product, and other colleagues across the client lifecycle.
Build proofs of concept and metrics dashboards for customers.
Help customers synchronize data across systems and into Planhat.
Design automation and support customers in transferring processes from spreadsheets and forms into Planhat.
Become a trusted technical expert for customers and internal teams, taking on complex deployments.
Contribute to deployment playbooks and frameworks.
Mentor junior team members and help shape how the team operates.
Continuously develop technical and commercial skills and expand what Planhat can deliver for customers.