Technical Delivery Manager (DoW)

Appian Corporation•McLean, VA

3d•$125,000 - $250,000•Onsite

About The Position

Appian Customer Success is focused on delivering exceptional customer outcomes by rapidly implementing mission-critical solutions. As a Technical Delivery Manager (TDM), you will be instrumental in ensuring customers achieve significant business results through technology engagements and driving customer growth via technological expertise, strategic advice, and strong relationships. You will manage and deliver innovative solutions built on the Appian platform, overseeing all aspects of agile delivery, including risk management and impediment resolution. TDMs collaborate closely with sales teams to foster growth in strategic accounts and integrated deals, participating in project management, account management, relationship building, financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy. These activities are performed in partnership with Appian Sales, Appian Partners, and Customer Success Managers (CSMs). This role is based at our HQ in McLean, VA, with an expectation of 4-5 days per week in the office to promote in-person collaboration, idea sharing, teamwork, and relationship building.

Requirements

Experience managing a book of business using financial management tools and metrics.
Experience leading agile delivery teams and managing enterprise scale technology programs, including collaborating with architects and product designers to design and deliver compelling solutions for customers.
Experience understanding customer’s strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments.
Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery.
Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer).
Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills.
Proven background in support of DoD; ideally with Army, Navy, or USAF contracts.
5+ years of experience in an agile delivery environment with at least 1 year of experience leading a team.
B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree.
Willingness to travel; 10% or less annually to support customer engagement.

Nice To Haves

Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management.

Responsibilities

Ensure customers achieve remarkable business results through technology engagements.
Drive customer growth through technology expertise, trusted advice, relationships, and demonstrated results.
Manage and deliver innovative solutions built on the Appian platform for customers.
Oversee all aspects of agile delivery for Appian led engagements, including risk management and impediment removal.
Team closely with front-line sales reps to drive growth in strategic accounts and integrated deals.
Engage in project management, account management, relationship building (customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy.
Perform all activities in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs).