Technical Delivery Manager

Optura•Nashville, TN

22h•Hybrid

About The Position

Optura is seeking a Technical Delivery Manager to join their Forward Deployed Engineering team. This role will be responsible for overseeing AI platform deployments within healthcare organizations, acting as the primary client contact from contract signing through go-live and steady state. The Technical Delivery Manager will also serve as an internal coordinator, ensuring alignment between Forward Deployed Engineers, Platform & Infrastructure, Strategy, and Sales teams. The position requires managing project schedules, assessing risks, and providing clear, honest communication to clients and internal stakeholders, even when facing complex healthcare deployment challenges. This role emphasizes ownership of outcomes rather than just tasks, with accountability for the delivery date regardless of external factors.

Requirements

6+ years of technical program management, delivery management, or enterprise software implementation experience
3+ years serving as the customer-facing owner of delivery timelines for enterprise software deployments involving system integrations, security reviews, and multiple external stakeholders
Experience running delivery cadence directly with engineering teams and holding technical credibility in design and readiness reviews
Comfortable driving formal sign-off processes — like UAT acceptance and value/ROI sign-off — without owning the underlying technical or financial models
Familiarity with delivery and collaboration tooling such as Smartsheet, Notion, and Slack, or equivalents
Willingness to travel to customer sites as needed to validate plans against ground truth

Nice To Haves

Experience standing up or operating a standardized project management practice — intake, governance, and reporting — across multiple concurrent engagements
Healthcare information technology delivery experience, including electronic health record integrations (Epic, Oracle Health), HL7/FHIR interfaces, or healthcare security and compliance processes (HIPAA, business associate agreements, security review cycles)
Experience deploying artificial intelligence, machine learning, or data-intensive platforms into enterprise customer environments
Experience at a company with a forward deployed or embedded engineering model
Experience as an early program management hire who built delivery playbooks and processes from scratch
Bachelor’s degree in Computer Science, Engineering, or a related technical field

Responsibilities

Get read into new engagements before signature — reviewing deal history and scope with Sales — and translate signed scope into an initial delivery plan and kickoff deck
Own technical discovery working with Forward Deployed Engineers — capturing the client's current-state environment (systems, data formats, existing integrations, security/compliance constraints) ahead of the Configuration Sprint
Work with Forward Deployed Engineers to maintain a living technical onboarding brief for each account — architecture pattern, integration points, and known constraints — so new engineers joining an account get up to speed quickly
Build and own end-to-end deployment schedules across a portfolio of concurrent customer programs, from kickoff through integration, validation, go-live, and the first value measurement cycle
Own the readiness gate that determines when a deployment is cleared to move from configuration into build — surfacing technical tradeoffs, closing outstanding checklist items, escalating blockers, and replanning when infrastructure or integration work slips
Run daily cadence with Forward Deployed Engineers to reconcile plan against reality, and translate ground truth into sharp, honest reporting for customer and Optura leadership
Drive accountability across customer information technology teams, integration partners, and internal engineering without creating friction with the people who have to deliver
Participate in architecture and design review sessions — ask informed questions, flag downstream risk or dependency, and translate the outcome for executive sponsors and non-technical stakeholders
Facilitate technical trade-off decisions between Forward Deployed Engineers, product engineering, and customer teams, and document the rationale so decisions stick
Sequence and prioritize use cases entering build, and manage dependencies when multiple workstreams are in flight simultaneously
Navigate the client’s internal approval pipeline alongside Forward Deployed Engineers — architecture and security reviews, governance boards, data-privacy review, and change-advisory processes — so approvals keep pace with the delivery schedule
Coordinate user acceptance testing and drive formal client sign-off ahead of go-live, and own go-live and cutover logistics, handing off cleanly to the client’s sustaining support team
Lead executive communication with customer sponsors, translating deployment complexity into clear, decision-ready narratives
Sustain relationship health and operating cadence through steady state, and help surface and sequence expansion opportunities
Monitor SLA adherence once live, and escalate misses or support issues that put the relationship at risk
After go-live, coordinate adoption activities and track realized value and account health against the baseline set earlier in the engagement
Partner with the account team on quarterly business reviews and ongoing account planning
Create repeatable delivery mechanisms — runbooks, milestone templates, risk registers, readiness checklists — that make deployments predictable as we scale
Identify systemic bottlenecks across deployments and drive durable fixes in tooling, process, and partner interfaces