Technical Delivery Manager (DoW)

Appian•McLean, VA

2d•Onsite

About The Position

Appian Customer Success is focused on achieving great customer outcomes by delivering mission-critical business impact quickly. We partner with customers to bring their ideas to life. Joining the Customer Success team offers support and growth opportunities within the consulting field. Technical Delivery Managers (TDMs) are crucial for ensuring customers achieve remarkable business results through technology engagements and driving customer growth via expertise, advice, relationships, and results. TDMs manage and deliver innovative solutions on the Appian platform, overseeing agile delivery for Appian-led engagements, including risk management and impediment removal. They also collaborate closely with sales representatives to drive growth in strategic accounts and integrated deals. TDMs are involved in all aspects of driving results and growth at strategic accounts, including project management, account management, relationship building (customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy. These activities are performed in partnership with Appian Sales, Appian Partners, and other Customer Success team members, such as Customer Success Managers (CSMs). This role is based at our HQ in McLean, VA. Appian values in-person collaboration, expecting employees to be in the office 4-5 days per week to foster culture, teamwork, and connection.

Requirements

Experience managing a book of business using financial management tools and metrics.
Experience leading agile delivery teams and managing enterprise scale technology programs.
Experience collaborating with architects and product designers to design and deliver compelling solutions for customers.
Experience understanding customer’s strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases.
Experience with one or more value selling methods and creating compelling business benefits for proposals and delivery.
Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer).
Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills.
Proven background in support of DoD; ideally with Army, Navy, or USAF contracts.
5+ years of experience in an agile delivery environment.
At least 1 year of experience leading a team.
B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree.
Willingness to travel; 10% or less annually to support customer engagement.

Nice To Haves

Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI).
Applied knowledge of enterprise architecture, including data management.

Responsibilities

Ensure customers achieve remarkable business results through technology engagements.
Drive customer growth through technology expertise, trusted advice, relationships, and demonstrated results.
Manage and deliver innovative solutions built on the Appian platform for customers.
Oversee all aspects of agile delivery for Appian led engagements, including risk management and impediment removal.
Team closely with front-line sales reps to drive growth in strategic accounts and integrated deals.
Engage in project management, account management, relationship building (customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy.
Partner with Appian Sales, Appian Partners, and other members of the Customer Success team.