Technical Delivery Manager

Legora • New York, NY

2d • Onsite

About The Position

As a Technical Delivery Manager at Legora, you will play a central role in ensuring customers successfully deploy, integrate, and adopt our AI-native platform. You'll lead end-to-end technical implementations, act as the primary technical point of contact, and shape how seamlessly new customers go live and scale within Legora.

Requirements

• Proven experience in technical delivery, implementation, or a similar customer-facing technical role
• Strong hands-on experience with SSO, authentication protocols, and enterprise integrations (DMS platforms, APIs)
• Excellent project management skills with a structured, proactive approach to managing multiple parallel projects
• Able to translate technical concepts clearly for non-technical audiences
• Strong communicator who builds trusted relationships across customer and internal teams
• Comfortable working autonomously in a fast-paced, high-growth environment

Responsibilities

• Lead integration projects from kickoff through go-live, owning technical documentation, test plans, and rollout execution to ensure on-time, high-quality delivery
• Serve as the dedicated technical point of contact during implementation and early adoption, including proactive monitoring and regular stakeholder updates through go-live and the post-rollout period
• Configure and support customer environments including SSO, DMS integrations (iManage, SharePoint, NetDocuments), and API-based connections
• Provide dedicated post-rollout technical support for enterprise clients, troubleshooting advanced issues and driving high customer satisfaction
• Coordinate across Sales, Engineering, and Customer Success to align on requirements and ensure a smooth rollout experience
• Deliver technical training and guidance to customer teams on configuration, workflows, and best practices
• Feed insights from delivery projects back to product and engineering to improve future implementations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed