Technical Customer Support - VDC
About The Position
Elevate Customer Success as a Frontline Support Representative. Are you passionate about solving problems and helping customers succeed with cutting-edge technology? At Trimble, you will serve as the primary advocate for our clients, delivering essential technical support across phone, email, and chat channels. Join our team and play a pivotal role in creating seamless customer experiences every day. About Us: Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more. What Makes This Role Great: In this role, you will be the front-line ambassador for Trimble's innovative software solutions for MEP and VDC contractors, directly improving customer operations while expanding your technical expertise in a supportive, collaborative environment.
Requirements
- Demonstrated experience in a technical support, customer service, or helpdesk environment.
- Strong communication and interpersonal skills with a commitment to providing an inclusive, customer-centric experience.
- Proven problem-solving ability to troubleshoot software and process-related issues logically.
- Solid proficiency with CRM tools and case-tracking systems.
Nice To Haves
- Previous experience supporting construction, engineering, or specialized VDC/SaaS software.
- Background working with Knowledge Base creation and management.
Responsibilities
- Deliver exceptional multi-channel support by resolving customer inquiries via phone, email, and chat using structured prioritizing protocols.
- Drive first-contact issue resolution through expert troubleshooting and precise documentation in our system.
- Collaborate with specialized technical teams and Client Success professionals to manage complex case escalations effectively.
- Build and curate dynamic Knowledge Base resources to continuously enhance user experience and internal support efficiency.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health
- Dependent care
- Commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
