Technical Customer Support
About The Position
Tier 1 Customer Support Specialist Location Brazil | Remote Why You Should Join Fluke Reliability? At Fluke Reliability, we help organizations improve asset performance, reduce downtime, and make smarter maintenance decisions through innovative software solutions. As a Tier 1 Customer Support Specialist, you will be the first point of contact for customers using our software products. You'll play a critical role in delivering an exceptional customer experience by helping users resolve technical issues and get the most from our solutions. This is an excellent opportunity for someone who enjoys problem-solving, technology, and helping people succeed. You'll join a collaborative and growing team that is committed to professional development and offers opportunities to advance into areas such as Account Management, Professional Services, Sales, and Technical Support.
Requirements
- Experience solving technical or customer-related problems in a professional environment.
- Strong written and verbal communication skills, including the ability to explain technical concepts clearly.
- Excellent troubleshooting and analytical thinking abilities.
- Strong organizational skills and the ability to manage multiple tasks effectively.
- Self-motivated with the ability to work independently and as part of a team.
- Commitment to delivering excellent customer service.
Nice To Haves
- Bachelor's degree or equivalent combination of education and experience.
- Previous customer support, technical support, help desk, or service experience.
- Experience working with software applications, SaaS platforms, or web-based technologies.
- Basic knowledge of databases or database concepts.
- Mechanical aptitude or experience supporting industrial, manufacturing, or engineering-related products.
Responsibilities
- Provide first-level technical support for Fluke Reliability software applications in Microsoft and web-based environments.
- Respond to customer inquiries through phone, email, chat, and virtual meetings.
- Troubleshoot software issues using strong analytical and problem-solving skills.
- Investigate and identify solutions while keeping customers informed throughout the support process.
- Accurately document customer issues, troubleshooting steps, and resolutions.
- Collaborate with teammates and cross-functional partners to deliver high-quality customer support.
- Manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- Build a strong understanding of Fluke Reliability products and continuously expand your technical knowledge.
- Deliver a positive and customer-focused experience with every interaction.
Benefits
- Competitive compensation package.
- Remote work flexibility across Brazil.
- Opportunities for career growth and internal mobility.
- Comprehensive onboarding and product training.
- Ongoing learning and professional development opportunities.
- Collaborative, supportive, and inclusive team environment.
- Exposure to innovative technology and global customers.
- Health and wellness benefits.
- Paid time off and company-recognized holidays.
- Employee assistance and well-being programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
