Technical Customer Support
About The Position
Elevate Customer Success as a Technical Customer Support Technician. Transform Your VDC Expertise: Empower the Future of Construction Technology! Ready to transition into becoming the technical expert who empowers the VDC MEP industry? Join our AECO team and use your VDC solution mastery to solve complex challenges, drive innovation for preconstruction modeling adoption, and make a tangible impact on global infrastructure. Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more. AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. As a Technical Customer Support Technician, you will be directly involved in shaping customer success by delivering high-impact technical support for cutting-edge VDC and Fabrication solutions. You will go beyond standard troubleshooting by helping MEP contractors, detailers, and fabricators leverage Trimble FabShop as their solution for fabricating Sheet Metal Duct and constructable Revit models and Trimble purpose-built connected technologies.
Requirements
- 3+ years of technical customer support experience in software or technology environments.
- Hands-on expertise with Shop management software such as Trimble FabShop, Autodesk CamDuct or similar applications.
- Strong analytical and troubleshooting abilities applied to system set-up, networking, and software interoperability.
- Proven success in supporting or implementing BIM adoption across MEP engineering or construction specialties.
- Outstanding interpersonal and written communication skills with a strong, customer-focused approach.
Nice To Haves
- Hands-on expertise using BIM/VDC software such as Autodesk Revit, Trimble SysQue, Trimble Connect, Autodesk Fabrication, or AutoCAD.
- Direct experience supporting Tier I through Tier III software issues using tools like Zoom, TeamViewer, or similar remote desktop software.
- Familiarity with Salesforce CRM and support ticket management systems.
- Familiarity with Microsoft SQL and Windows 11
- Troubleshooting network connectivity issues
- Knowledge of tools like Connect2Fab or MEPContent for Fabrication
Responsibilities
- Drive fast, efficient customer solutions across connected VDC products while championing customer feedback to resolve software bugs and requirement needs.
- Collaborate with cross-functional development and training teams to continuously enhance product workflows, documentation, and feature requests in Jira.
- Represent the organization as a recognized technical expert at business conferences, industry events, and strategic customer meetings.
- Author impactful technical notes and clear documentation that streamline workflows for internal teams and global end-users.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
