Technical Customer Support Specialist
About The Position
The Technical Customer Support Specialist will support the sales team in business opportunities related to mechanical seals and supply systems. This role involves analyzing operating conditions and equipment data, selecting applicable EagleBurgmann solutions, and accelerating responses to customer requests to contribute to sales growth. The specialist will also respond to technical questions, estimate product costs, prepare proposals, and support negotiations and order closing activities. Additionally, the role includes conducting customer visits, supporting production to ensure compliance with design specifications, acting as a liaison between Sales and other departments, and providing training on EagleBurgmann products. The position requires maintaining safe working conditions and adhering to the Group's Values and Principles.
Requirements
- Technical degree in Mechanics, Mechatronics, or a related field.
- Microsoft Office suite
- General technical product knowledge
- Ability to select dynamic products for specific applications based on tools and processes after 4-6 weeks of training inside TSS
- Technical drawing interpretation.
Responsibilities
- Support the sales team in business opportunities related to mechanical seals and supply systems by analyzing operating conditions and equipment data, selecting applicable EagleBurgmann solutions, accelerating responses to customer requests, and contributing to sales growth and the achievement of sales targets.
- Respond to technical questions from internal and external customers, helping strengthen and promote EagleBurgmann technical solutions.
- Estimate product costs using TSS tools.
- Prepare proposals in accordance with TSS standards.
- Fulfil CSR activities related to administration of quotations.
- Support negotiations and order closing activities led by the sales team, helping balance customer requirements with EagleBurgmann’s business objectives.
- Conduct customer visits or accompany the sales team during customer visits to present EagleBurgmann solutions and strengthen customer relationships.
- Support order entry to ensure alignment with the quoted scope and customer requirements.
- Support the production of parts and accessories to ensure they comply with the quoted and approved design specifications.
- Clarify technical questions from production.
- Analyze possible material substitutions.
- Act as a liaison between Sales and other internal departments within the business unit to improve communication and process flow.
- Provide training for internal and external customers on EagleBurgmann products.
- Communicate professionally with internal and external stakeholders to improve productivity and support a positive working environment.
- Maintain safe, clean, and organized working conditions.
- Observe and follow the Group’s Values and Principles, serving as a role model for colleagues.
- Perform other related activities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
