Technical Customer Support - Product Expert
RentEngine•Miami, FL
•Remote
About The Position
RentEngine is seeking a Technical Customer Support - Product Expert to join their high-growth, high-ownership startup. This role involves becoming a product expert on RentEngine, answering technical questions from customers via live chat and video calls, contributing to the knowledge base, and shaping product direction based on customer feedback. The ideal candidate will have 1-3 years of experience in remote leasing or property management operations and a passion for learning software and interacting with customers.
Requirements
- 1-3 years in remote leasing or property management operations
- Based in Latin America
- Enjoys learning software and being a product expert
- Loves talking to customers daily
Responsibilities
- Become a product expert on RentEngine, knowing the full scope of features, workflows, and best practices
- Answer technical questions from customers via live chat
- Jump on video calls to help customers with technical product questions and best practices
- Help build the knowledge base (learn.rentengine.io)
- Shape the product direction, based on your experience and feedback from customers you work with
Benefits
- Equity opportunity
- Unlimited PTO
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
