TECHNICAL EXPERT

Atos

1d•Remote

About The Position

We are seeking a Technical Architect – ServiceNow to lead the architecture, design, and governance of enterprise-scale ServiceNow solutions. This role works directly with clients and internal stakeholders to translate business needs into scalable, secure, and high-performing platform architectures aligned with enterprise standards. The ideal candidate combines deep ServiceNow expertise, strong architectural leadership, and a consultative mindset.

Requirements

Bachelor’s degree in Computer Science, Engineering, MIS, or a related field
8–10+ years of IT experience, with a strong focus on solution architecture and application design
5+ years of ServiceNow architecture and SME-level experience
Solid understanding of IT Service Management (ITIL processes, KPIs, and metrics)
Strong knowledge of SDLC methodologies, including Agile frameworks
Experience designing and delivering complex enterprise solutions
ServiceNow platform architecture and solution design
Integration technologies: REST, SOAP, SFTP, MID Server
Modern web technologies: HTML, CSS, XML, JavaScript/AJAX
Enterprise infrastructure and security: LDAP, SSO, SSL
Strong customer-facing and consultative communication skills
Proven ability to translate business needs into technical solutions
Experience working in cross-functional, high-performance environments
Excellent problem-solving, analytical, and stakeholder management skills

Nice To Haves

Experience with 3 or more ServiceNow product lines, including: Customer Service Management (CSM), Enterprise Architecture / APM, Field Service Management (FSM), Governance, Risk & Compliance (GRC), Third-Party Risk Management (TPRM), Business Continuity Management (BCM)
Experience leading enterprise digital transformation programs
Background in platform modernization and strategy initiatives

Responsibilities

Own and define end-to-end ServiceNow solution architecture
Design and implement scalable, distributed applications across cloud and on-prem environments
Lead architecture governance, ensuring adherence to best practices, standards, and risk controls
Partner with stakeholders to analyze complex business challenges and present clear technical solutions
Develop solution blueprints, effort estimates, and delivery strategies
Drive proof of concepts (PoCs), testing strategies, and migration planning
Ensure alignment across business and technical teams, maintaining compliance and architectural integrity
Translate functional and non-functional requirements into robust architectural designs
Establish and maintain reference architectures, domain models, and design patterns
Provide technical leadership and mentorship to engineering and delivery teams
Identify emerging technologies that can enhance platform capabilities and deliver business value
Support enterprise transformation initiatives, including application and platform rationalization