Technical Customer Support - Product Expert
About The Position
RentEngine is seeking a Technical Customer Support - Product Expert to join their growing team. This role is ideal for someone with experience in remote leasing or property management operations who wants to transition to the tech side. RentEngine is a fast-growing startup that makes apartment rentals faster, easier, and cheaper, serving hundreds of leasing teams across the US. The company values agency, curiosity, and attention to detail, offering a high-ownership environment with opportunities for rapid learning and significant responsibility. The role involves becoming a product expert, assisting customers via live chat and video calls, contributing to the knowledge base, and influencing product direction based on customer feedback.
Requirements
- 1-3 years in remote leasing or property management operations
- Based in Latin America
- Enjoys learning software and being a product expert
- Loves talking to customers daily
Responsibilities
- Become a product expert on RentEngine, knowing the full scope of features, workflows, and best practices
- Answer technical questions from customers via live chat
- Jump on video calls to help customers with technical product questions and best practices
- Help build the knowledge base (learn.rentengine.io)
- Shape the product direction, based on your experience and feedback from customers you work with
Benefits
- Compensation: $30-$36k annually (based on experience)
- Equity opportunity
- Unlimited PTO
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
