Technical Customer Success Manager

Cybrid • Canada, KS

7h • Remote

About The Position

Cybrid is building a new way for businesses to move money, addressing the slow, expensive, and legacy infrastructure of international payments. With stablecoins making instant payments a reality, Cybrid provides simple APIs for fintechs, banks, and enterprises to instantly plug into stablecoin infrastructure. The platform handles security, compliance, and banking connections, enabling global money movement in minutes. Led by experienced founders, Cybrid recently raised a $10M Series A and helps businesses settle payments in over 150 countries at a fraction of traditional costs. The company is a fast-scaling team of builders and problem-solvers guided by principles such as empowering customers, innovating with purpose, rising to challenges, delivering quality on time, acting with integrity, and high-alignment execution. The opportunity is for a Technical Customer Success Manager to transition partners from "signed" to "scaled." This role involves being a technical partner, working closely with fintechs and enterprises post-sale to ensure successful platform usage, maximize value, and facilitate expansion. The position sits at the intersection of Product, Engineering, and Growth, owning customer relationships and shaping customer success scaling. This is a remote role open to candidates across Canada and the U.S., with a preference for EST-based candidates.

Requirements

• Technical fluency: You understand how APIs work and how data moves across systems
• Strong account management instincts: You know how to drive adoption, build trust, and grow relationships over time
• A builder mindset: You’re comfortable with ambiguity and prefer creating systems over following them
• Outcome-driven: You measure success by customer outcomes like go-live speed, adoption, and transaction volume
• 4+ years in a customer-facing role across Customer Success, Technical Account Management, or Account Management within an API-first environment
• Experience in fintech, payments, banking infrastructure, or digital assets
• Proven ability to manage and grow a portfolio of customers, including running QBRs/MBRs and driving adoption
• Experience partnering with technical stakeholders (product, engineering, or developer teams)
• Experience in a high-growth startup environment, contributing to process or function scaling
• Comfortable using AI tools to improve efficiency, prioritize work, and manage a customer portfolio

Nice To Haves

• Direct experience with stablecoins, crypto, or Web3 financial infrastructure
• Ability to read or troubleshoot code

Responsibilities

• Own a portfolio of customers post go-live, ensuring strong adoption, retention, and expansion
• Run regular MBRs/QBRs focused on outcomes, usage, and growth opportunities
• Identify opportunities for customers to expand into new rails (stablecoins, instant payments, cross-border)
• Educate and train customers on how to best use Cybrid’s platform and capabilities
• Ensure customers are maximizing value as they scale, not just maintaining usage
• Create and deliver resources (guides, walkthroughs, sessions) that improve customer self-sufficiency
• Act as a technical advisor—helping customers navigate APIs, payment flows, and platform capabilities
• Troubleshoot issues across integrations, webhooks, and ledgering systems in partnership with Engineering
• Partner with onboarding/implementation to ensure a smooth handoff once customers go live
• Synthesize feedback across your portfolio to influence Product and Engineering priorities
• Surface patterns in usage, challenges, and opportunities to improve the platform and experience
• Build playbooks, account management frameworks, and workflows that allow us to scale efficiently
• Leverage AI and automation to manage your portfolio effectively and proactively

Benefits

• Opportunity to build alongside pioneers who have shaped how millions of people move money.
• High Velocity ​​Career Growth: Opportunity to own your domain and grow your career by taking on real responsibilities and making an impact.
• Equity Ownership: Employees receive equity in Cybrid.
• Comprehensive Wellness: Company-paid medical, dental and vision benefits, employee-paid LTD coverage, and curated wellness perks.
• Flexible Time Off (Unlimited PTO): Unlimited vacation and sick days.
• Invested in Your Future: RRSP matching program.
• Customizable Spending Account: $1,000 annual HSA/LSA stipend for Health Spending (medical, dental, vision) or Lifestyle Spending (gym memberships, mental health, or wellness apps).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed