Technical Customer Success Manager - Integrations

Agiloft

1d•Remote

About The Position

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloftâs certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle. Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations. We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that âEX = CXâ: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day. Position Overview The Technical Customer Success Manager â Integrations enables customers to deploy scalable, reliable, and efficient integrations using Agiloftâs Integration Hub. This role drives measurable improvements in integration stability, adoption, and usage efficiency across the customer lifecycle. Operating at the intersection of customer success, technical advisory, and product insight, this role partners directly with customers and internal teams to validate integration design, reduce technical risk, and accelerate time to value. It focuses on identifying inefficiencies, improving architecture patterns, and ensuring integrations are production-ready and sustainable. The role contributes to customer retention and expansion by improving adoption in underutilized accounts and stabilizing high-risk environments. It also builds repeatable frameworks, playbooks, and review mechanisms that scale integration success across the customer base. Strong performance results in healthier usage patterns, reduced overages, and consistent delivery of high-quality integration outcomes.

Requirements

4â7 years of experience in enterprise SaaS integrations or implementation roles
Strong client-facing communication and stakeholder management skills
Experience with APIs, JSON, Postman, and integration troubleshooting
Strong critical thinking and problem-solving capabilities in complex environments
Ability to assess risk and translate findings into actionable recommendations
Experience working cross-functionally in customer-facing environments
Ability to manage multiple engagements in a remote, fast-paced setting
Experience with automation tools or AI-enabled systems in workflows

Nice To Haves

Experience with iPaaS platforms (Workato, MuleSoft, Boomi, Tray, etc.)
Workato certifications (Foundations, Implementation, Consultant)
Experience integrating ERP, CRM, CLM, or document systems
Familiarity with event-driven architecture and consumption modeling
Experience building scalable playbooks or customer success programs
Background in legal tech, CLM, or workflow automation
Experience in forward deployed engineering or technical account management

Responsibilities

Customer Integration Advisory & Design Validation
Lead structured Integration Success Reviews across implementation and post-go-live milestones
Evaluate integration architecture for scalability, reliability, and observability
Translate business requirements into stable, supportable integration designs
Identify technical risks early and recommend actionable improvements
Provide hands-on problem solving in live customer environments
Usage Optimization & Risk Mitigation
Analyze task consumption patterns and identify inefficiencies or instability drivers
Recommend optimized integration patterns (event-based, delta-based, etc.)
Support high-risk accounts with overconsumption or unstable integrations
Develop prioritized remediation and stabilization plans
Improve overall system efficiency and cost alignment
Customer Adoption & Value Realization
Partner with Customer Success to activate underutilized Integration Hub accounts
Remove technical blockers to enable production adoption
Guide customers from low usage to stable, value-driven integration deployment
Support retention and expansion through improved customer outcomes
Program Development & Cross-Functional Enablement
Build and refine review frameworks, templates, and integration playbooks
Standardize repeatable practices for scalable customer success
Partner with Product to identify gaps and influence roadmap priorities
Collaborate across Customer Success, Professional Services, and partners
Define engagement models based on risk and complexity levels
Other duties as assigned.

Benefits

Medical, dental, and vision insurance
Short term and long-term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
401(k) with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non- overtime eligible) position.
Paid parental leave
Voluntary benefits including pet insurance

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