Technical Customer Success Manager

Tavus • San Francisco, CA

22h • Onsite

About The Position

Tavus (taa-vus) is a research lab focused on pioneering human computing by building AI Humans, a new interface designed to bridge the gap between people and machines. Their real-time human simulation models enable machines to see, hear, respond, and appear human, facilitating meaningful, face-to-face conversations between humans and AI. Tavus aims to empower individuals, enterprises, and developers to create AI Humans that can connect, understand, and act with empathy at scale, envisioning applications like affordable therapists, adaptive personal trainers, and attentive medical assistants. The company is a Series B organization, supported by investors such as Sequoia Capital, Y Combinus, and Scale Venture Partners. They are seeking a Technical Customer Success Manager (CSM) who possesses both deep technical skills and a strong commitment to achieving positive customer outcomes. This role is crucial for ensuring customers successfully engage with and derive consistent value from Tavus’ Conversational Video Interface (CVI) platform. The CSM will act as a trusted advisor to strategic customers, managing the entire post-sales experience, which involves becoming proficient in the Tavus CVI platform and guiding customers through onboarding, implementation, optimization, and expansion phases. The position integrates technical implementation, product strategy, and long-term customer success.

Requirements

• Deep technical aptitude
• Strong focus on customer outcomes
• Expertise in the Tavus CVI platform
• Ability to guide customers through onboarding, implementation, optimization, and expansion
• Ability to troubleshoot complex technical issues
• Ability to serve as the primary technical point of contact for customers post-sale

Responsibilities

• Develop a deep understanding of customer business objectives, use cases, and technical environments
• Lead onboarding and implementation, ensuring a smooth and successful time-to-value
• Drive ongoing adoption, engagement, and value realization across the customer lifecycle
• Troubleshoot complex technical issues and coordinate resolutions with Engineering, Product, and Support teams
• Serve as the primary technical point of contact for customers post-sale
• Translate customer feedback into actionable insights for internal teams
• Advocate for customer needs while balancing product and platform strategy
• Build strong, long-term relationships with key stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees