Technical Success Manager

MQ Referrals Only•Vancouver, BC

1d•CA$128,000 - CA$160,000•Remote

About The Position

We’re looking for a Technical Success Manager to join our Implementation team and play a critical role in delivering Marqeta’s cutting-edge card issuing and payments platform to new customers. You’ll lead the technical onboarding of standardized products, support customers through implementation, and become a trusted voice both internally and externally. This role blends product expertise, customer advocacy, and a collaborative mindset to drive long-term client success and improve our implementation practices. If you’re motivated by building strong customer relationships, solving technical problems, and contributing to team growth, this could be the role for you. We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us! This position is not for an existing vacancy.

Requirements

5+ years of experience in a technical customer-facing role (e.g., solutions engineering, technical onboarding, or technical support).
Exceptional communication skills - you can explain complex technical concepts to anyone orally and in writing. Your friends and family consider you their go-to person for understanding new technologies
Ability to manage projects independently and take initiative in solving problems.
Expert proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog
Comfortable working across teams and building relationships with both clients and internal stakeholders.
A customer-first mindset—skilled at understanding customer needs and designing practical solutions.
Strategic thinker who can connect daily work to broader business goals and team priorities.
Commitment to learning and contributing to the growth of others on the team.

Nice To Haves

Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
Experience working in a financial services or payments-related environment.
Familiarity with APIs, software integrations, or payments systems.
Experience with Marqeta or similar fintech platforms.
Ability to read technical documentation or basic code (e.g., JSON, SQL, scripting).
Background in training, enablement, or documentation.
Knowledge of customer onboarding or implementation processes in a SaaS or fintech environment.

Responsibilities

Lead Implementations: Own the configuration and deployment of Marqeta’s standardized products and services for new customers, interfacing with everyone from full stack engineers to founder/CEOs.
Customer Support: Serve as the technical expert guiding customers through their integration journey, especially with our APIs
Build Product Expertise: Develop deep knowledge of specific Marqeta products and services; create customer slide presentations, internal runbooks and training content to scale team knowledge.
Advocate for Customers: Provide feedback to internal teams that reflects the customer’s voice and ensures our product evolves to meet real-world needs.
Collaborate Cross-Functionally: Partner with Marqeta’s Project Managers, Product Managers, Sales, and Account Management to align and execute on client goals.