Technical Customer Service (m/f/d)

Novelis

2d•Onsite

About The Position

Novelis is a global leader in innovative aluminum products and services and the world's largest recycler of aluminum. They partner with customers in the automotive, beverage can, aerospace, and specialties industries. Novelis operates a network of rolling and recycling plants and foundries across 29 facilities in 9 countries, employing 12,750 people worldwide. The company is headquartered in Atlanta, USA. This role is based in Birmingham and focuses on supporting the automotive flat-rolled products sector.

Requirements

A university degree in Engineering is essential, preferably in Mechanical Engineering, Automotive Engineering or a closely related engineering discipline.
A minimum of three years of customer-facing experience, preferably within the automotive industry, working with OEMs, Tier 1 or Tier 2 suppliers, or in a comparable Field Application Engineering role.
SAP knowledge (user).
Statistical analysis skills.
A strong technical understanding of automotive manufacturing processes; experience with press shop and assembly operations is considered an advantage.
Excellent communication and presentation skills and strong conflict-resolution and stakeholder-management capabilities.
An entrepreneurial mindset combined with a proactive, customer-focused, and solution-oriented approach.
Proven ability to work effectively in cross-functional and multicultural teams within a matrix organization.
The ability and the willingness to travel frequently to customer and production sites for between 25-50% of working time.
A valid UK driving licence.

Nice To Haves

Experience with press shop and assembly operations.

Responsibilities

Act as the primary point of contact for customers, coordinating closely with Development, Sales, Production, and Quality Assurance teams.
Increase customer satisfaction through regular on-site support, including press runs, production trials, and technical consultations.
Resolve technical and quality-related concerns collaboratively with customers and internal stakeholders.
Manage customer complaints in close cooperation with Quality, Planning, and Key Account Management functions.
Monitor account performance through relevant KPIs and contribute to the implementation of corrective actions when deviations occur.
Support Development Engineers in the industrialization of innovative products and the transfer of products between plants and production lines.
Support the Key Account Team with quotations, technical input, and day-to-day customer-related activities.
Monitor market developments and customer activities within the automotive structures segment and provide relevant feedback to the organization.