TASKI Technical Customer Service Representative

Solenis•Toledo, OH

9d•$52,760 - $77,374•Onsite

About The Position

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. The company employs a team of over ~23000 professionals in >160 countries across six continents. We are seeking a dedicated and customer-focused Customer Service & Technical Support Specialist to join our team. In this role, the successful candidate will serve as a primary point of contact for customers and internal teams regarding ordering and service support for TASKI and NSS equipment. This position plays a key role in delivering exceptional after-sales service, diagnosing technical issues, and ensuring customer satisfaction throughout the service lifecycle.

Requirements

1–3 years of experience in a technical support, customer service, or related role preferred.
Strong communication and problem-solving skills.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency with CRM and ERP systems.
High School Diploma or equivalent.

Responsibilities

Deliver outstanding customer service through accurate information, timely responses, and ownership of inquiries.
Maintain strong technical knowledge of TASKI and NSS equipment and parts.
Communicate with customers via phone, email, chat, and remote support tools to assess and resolve equipment issues.
Collaborate with Technical Specialists, Distributors, Sales Professionals, and third-party service providers.
Process orders and dispatch service calls in compliance with company policies.
Advise customers on warranty coverage, return policies, and service procedures.
Promote after-sales services and products through upselling techniques.
Conduct follow-up calls and satisfaction surveys to ensure service resolution and customer satisfaction.
Utilize systems such as SAP, Salesforce, Microsoft 365, Intellitrail, and remote support tools.
Participate in ongoing learning and development activities (minimum of 100 hours per year).