Marine Technical Customer Service Representative

COMPX SECURITY PRODUCTS•Grayslake, IL

6h•$46,000 - $70,000•Onsite

About The Position

Livorsi Marine is seeking a Marine Technical Customer Service Representative to leverage hands-on boating and mechanical knowledge in a desk-based role. This position involves assisting customers, troubleshooting product questions, and coordinating solutions. It offers an opportunity to stay connected to the marine industry while transitioning to an office-based career. CompX Grayslake, the parent company, is a leading manufacturer of mechanical and electromechanical products, with Livorsi Marine specializing in precision instruments, controls, throttles, and accessories for the marine market.

Requirements

High school diploma or GED required.
Marine industry experience is strongly preferred.
Experience in one or more of the following roles is highly desirable: Boat or marine mechanic, Marine service technician, Dealership service writer or service advisor, Marine parts or warranty specialist, Boat dealership, marina, or boat manufacturer customer support.
Working knowledge of marine mechanical or electrical systems, controls, instrumentation, or related components is preferred.
Ability to explain technical information clearly to customers with varying levels of mechanical knowledge.
Strong customer service, communication, and problem-solving skills.
Strong organizational skills and the ability to manage multiple priorities.
Comfortable using computers and learning order-entry and customer-management systems.
Basic proficiency in Microsoft Outlook, Word, and Excel.
Ability to work independently while collaborating with multiple departments.
A dependable, customer-focused attitude and a commitment to following issues through resolution.

Responsibilities

Respond to customer questions by telephone and email in a professional and timely manner.
Use marine and mechanical knowledge to answer product questions and help troubleshoot customer concerns.
Assist customers with identifying the correct products, replacement parts, and potential solutions.
Process customer orders accurately and provide timely follow-up.
Take ownership of customer concerns and coordinate solutions through completion.
Communicate with boat dealers, builders, service departments, technicians, distributors, and retail customers.
Coordinate with production, shipping, sales, engineering, and other internal departments to meet customer needs.
Monitor orders and communicate shipment status from multiple company locations.
Maintain accurate customer records, order information, and supporting documentation.
Develop strong customer relationships through clear communication, responsiveness, and dependable follow-through.
Identify recurring customer concerns and recommend product, service, or process improvements.
Use Microsoft Outlook, Word, and Excel to manage customer information, correspondence, and order-related activities.
Follow the company’s Quality Management System and applicable inspection, verification, documentation, and process requirements.
Perform other duties as assigned.