Technical Customer Service and Sales Representative

Foundever® • Lac-Ashuapmushuan, QC

1d • CA$19 - CA$20 • Remote

About The Position

Join our dynamic team to provide exceptional, personalized support to customers of a well known financial technology brand. In this role, you will guide customers through various financial tracking, accounting and or tax preparation platforms and applications. If you’re passionate about delivering outstanding support, we’d love for you to be part of our dedicated team. This opportunity represents an existing vacancy supporting current business operations.

Requirements

• Must be authorized to work in Canada
• Must be at least 18 years of age
• High school diploma or equivalent
• Flexibility to work a variety of shifts, including nights, evenings and weekends
• Strong verbal & written communication
• Ability to multitask and navigate between screens efficiently while assisting customers
• Must be able to complete a pre-employment background check
• A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed
• A quiet, distraction-free space is essential; webcam video presence will be required during training and production

Nice To Haves

• Previous technical customer service support preferred
• Experience with accounting or bookeeping systems/software
• Sales experience is a plus!

Responsibilities

• Deliver exceptional customer support via inbound phone calls
• Perform technical assistance by troubleshooting basic system issues within the financial software
• Guide customers through completing specific tasks/actions within the software
• Educate customers on various products and solutions to fit their needs
• Present customers with product solutions and upselling opportunities
• Utilize effective communication to de-escalate customer concerns

Benefits

• medical, dental, life and vision insurance
• company-matched RRSP
• paid time off
• employee assistance/wellness programs
• We provide everything you need!
• working from home
• tenure and performance based incentives
• Hands-on, paid virtual classroom-style training, as well as ongoing job specific training
• Internal career mobility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED