Customer Service and Sales Representative

Shentel•Edinburg, VA

19h•$42,000 - $60,000•Remote

About The Position

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.

Requirements

1+ year customer service or call center experience
Strong communication and problem-solving skills
Ability to navigate multiple systems and handle high call volume
Self-motivated and able to work independently
Dedicated, private workspace required
High-speed wired internet (no Wi-Fi-only or satellite connections)
Full attendance required for paid training

Responsibilities

Be the first point of contact for customers, helping solve problems, answer questions, and identify opportunities to deliver additional value.
Combine customer service and sales to directly impact both customer experience and earning potential.
Identify sales opportunities while supporting customers.