Technical Customer Service Representative

Paxton Access • Greenville, SC

5d • Onsite

About The Position

Join Paxton’s customer support team in Greenville as the first point of contact for customers seeking advice and technical support. The product support team troubleshoots with installers and works hands-on with Paxton products and technology from day one. The role involves providing technical product support through phone, email, and webchat, handling sales or returns process requests, resolving installation issues, and collaborating with other teams to trial and test new products or features. Two positions are available, with shifts of 09:00am–6:00pm or 11:00am–7:00pm.

Requirements

• Be enthusiastic about exploring new technologies and have a natural flair for understanding technical systems and tools.
• Bring a positive attitude and willingness to learn; the employer encourages applicants even if their experience does not match every element of the job description.

Nice To Haves

• Experience in a phone-based or customer service-based role is preferred but not essential.

Responsibilities

• Provide accurate technical product support to installers or customers via phone, email, or webchat.
• Handle sales or returns process requests.
• Troubleshoot, diagnose, and resolve installation issues in a timely manner.
• Work closely with other Paxton teams to trial and test new products or features.

Benefits

• Healthcare plans tailored to the employee.
• Employee assistance scheme.
• Discounts and savings through TriNet perks, including offers from brands such as Costco and DisneyLand.
• Access to healthcare, perks, earnings, and PTO information through the TriNet Mobile App.
• 401(k) with options for employer matching and profit share.
• Accrue 144 hours of PTO annually.
• Social events throughout the year, including summer and winter parties, EDI events, and charity days.
• Modern open-plan offices, collaboration spaces, training rooms, and an onsite mini-gym.
• Career progression, training and development, and recognition of achievement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed