Technical Customer Service Representative I

ChampionX•Houston, TX

11d

About The Position

ChampionX, now part of SLB, is hiring a Technical Customer Service Representative I located in Houston, Texas, or surrounding areas. The role identifies and quotes technical solutions that meet customer requirements and supports the Outside Sales team with quotations, technical answers and solutions, and order management. It collaborates with sales, engineering, manufacturing, and external representatives to optimize business, supports customer service functions, generates new business, and helps grow existing accounts. The representative also provides technical training, communicates customer feedback for customer experience and product development, manages resources to ensure accurate and timely quotes, participates in Lean and continuous improvement initiatives, and promptly reports unsafe acts or conditions. New-hire orientation and on-the-job training covering processes, procedures, and product assembly are provided. The position requires adherence to export control regulations. Immigration sponsorship is not provided. PPE requirements include safety glasses and steel-toe footwear. The company describes itself as a global technology company focused on energy innovation, sustainability, and a safety-focused culture. It emphasizes diversity and inclusion, continuous improvement, learning, and community outreach and volunteerism.

Requirements

Bachelor’s degree in Mechanical, Industrial, or Chemical Engineering, or equivalent technical sales and customer service experience (4 years of CSR or TSR experience).
2 years of technical sales experience with similar control valve products.
Proficient experience with sales and ERP system software.
Proficient in MS Windows, Word, Excel, and PowerPoint.
1 year of experience with a control valve sizing program.
Strong technical solution and development skills.
Ability to apply technical-field ideas to practical business problems.
Strong oral and written communication skills and ability to communicate technical concepts and designs clearly.
Experience in negotiations and ability to establish mutually beneficial commitments and expectations with customers.
Knowledge of and ability to adhere to export control regulations.
2 years of experience in project management and customer presentations.
Excellent interpersonal skills.
Openness to change and new information.
Respect, understanding, and concern for others.
Personable, positive, and enthusiastic attitude.
Professional and positive attitude and a passion for continuous improvement.
Must reside in Houston, Texas, or surrounding areas.

Nice To Haves

Proficient in the Oracle sales platform.
Advanced proficiency in MS Windows, Word, Excel, and PowerPoint.
Experience with quoting software and tools.
Advanced experience with a control valve sizing program.

Responsibilities

Identify and quote appropriate technical solutions to meet customer requirements.
Support the Outside Sales team with quotations, technical answers and solutions, and order management.
Liaise with sales, engineering, manufacturing, and external representatives to optimize business.
Support customer service functions and assist as needed.
Generate new business and ensure growth of existing accounts.
Provide technical training to clients and employees.
Communicate customer feedback for customer experience information and future product development.
Manage internal and external resources to ensure sales quotes are accurate and on time.
Participate in Lean events and actively contribute to continuous improvement initiatives.
Report unsafe acts or conditions to supervision immediately when noticed.