Technical Customer Service
About The Position
NABCO is seeking a Technical Customer Service Representative to handle a high volume of inbound phone calls and emails from customers. This role serves as the primary point of contact for customer questions, orders, and support needs. You will provide basic technical guidance on electrical products (training provided), assist customers with product identification, availability, and order placement, and process customer orders accurately, ensuring timely follow-up. You will also resolve customer issues related to orders, products, or delivery, work with internal teams to ensure customer requests are completed correctly, maintain clear communication and documentation of all customer interactions, and build strong customer relationships through responsiveness and reliability. This is a full-time, in-person role in Burbank, CA, with no cold calling, a stable, structured call flow with established customers, a clear path to grow into technical or operations roles, and a supportive team environment with hands-on training. The company has over 30 years of continuous growth.
Requirements
- Strong communication skills, especially over the phone
- Comfortable handling inbound calls throughout the day
- Ability to learn and explain technical products
- Detail-oriented and organized
- Able to thrive in a fast-paced, high-volume environment
- Reliable, team-oriented, and willing to learn
Nice To Haves
- 1+ year of customer service, call center, or support experience preferred
- Electrical or industrial product experience
- Previous call center or customer support experience
- Bilingual abilities
Responsibilities
- Handle a high volume of inbound phone calls and emails from customers
- Serve as the primary point of contact for customer questions, orders, and support needs
- Provide basic technical guidance on electrical products (training provided)
- Assist customers with product identification, availability, and order placement
- Process customer orders accurately and ensure timely follow-up
- Resolve customer issues related to orders, products, or delivery
- Work with internal teams to ensure customer requests are completed correctly
- Maintain clear communication and documentation of all customer interactions
- Build strong customer relationships through responsiveness and reliability
Benefits
- $55,000 base salary + Bonus
- 401(k) with company match
- Full medical, dental, and vision coverage starting Day 1 of employment
- 15 total PTO / sick days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
