Technical Customer Advisor I

Veolia•Sauget, IL

1d•Onsite

About The Position

Manages the customer fulfillment process by coordinating all aspects of the customer service cycle. This role requires the ability to support customer experience, including managing work-in-progress (WIPs), systems, and communication, and making independent decisions to problem-solve. The advisor must communicate clearly and concisely in both verbal and written formats with customers. They will create WIPs and seek technical support when needed, demonstrating basic system knowledge and the ability to use systems such as ticket creation, scheduling, and TS@Work to execute customer transactions. The position involves supporting customers by answering inquiries and needs, including seeking assistance for escalated issues. Tickets will be created to support customer projects, and business transactions will be executed to customer service standards. Other duties may be assigned by management.

Requirements

Bachelor's degree in business, technical field or similar.
Basic technical knowledge of industry and services; reliance on support staff.
Basic system and technical skills
Self-motivated.
Good judgment.
High energy.
Good organizational skills.
Good time management skills.
Good stress management methods.

Nice To Haves

1-3 years of Technical Customer support experience in the hazardous waste/materials or similar industry.

Responsibilities

Support customer experience (WIP's, Systems, Communication) and make independent decisions to problem solve.
Communicate clearly and concisely in both verbal and written format with customers.
Create WIP's and seek Technical support when needed.
Use systems (Ticket creation, Scheduling, TS@Work etc) to execute customer transactions.
Support Customers with ability to answer inquiries/needs including seeking assistance on topics issues that need escalation.
Create Tickets to support Customer projects.
Execute business transactions to customer service standard.