Technical & Content Writer

Topsort • Somerville, MA

3d

About The Position

This role is not a traditional content marketing role, nor is it purely technical documentation. The Technical & Content Writer will become deeply embedded in the business, working closely with product managers, engineers, the GTM team, and company leadership to help communicate ideas clearly and effectively. The writer will be responsible for simplifying technical product concepts for customers, writing product documentation, and developing thought leadership content around the future of commerce and AI. Strong candidates are naturally curious, strong listeners, and exceptional translators of complexity.

Requirements

• Bachelor or Master degrees in Journalism, Communications, Marketing, Business, Computer Science, Engineering, or a related field
• Exceptional written communication skills.
• Ability to understand and explain complex technical concepts.
• Strong curiosity and willingness to learn unfamiliar subjects quickly.
• Experience writing across multiple formats, including documentation, articles, presentations, reports, and customer-facing content.
• Strong information-gathering skills.
• Ability to work independently in a fast-moving startup environment with limited direction.
• Excellent attention to detail and a high quality bar for written work.
• Comfort receiving feedback and iterating quickly.
• Experience working with AI tools as part of your writing workflow.

Nice To Haves

• Background in technical writing, product marketing, journalism, consulting, or strategic communications is plus.
• Portfolio demonstrating a range of writing styles and formats.

Responsibilities

• Write and maintain product documentation, guides, FAQs, and knowledge base content.
• Turn technical concepts into clear, customer-friendly explanations.
• Create sales enablement materials, one-pagers, presentations, case studies, and customer-facing content.
• Partner with Product, Engineering, Data Science, and Commercial teams to document new features and capabilities.
• Help shape company messaging, positioning, and storytelling across multiple audiences.
• Support thought leadership content, articles, and executive communications.
• Interview subject matter experts and transform conversations into structured, polished content.
• Edit and improve existing documentation and content for clarity, consistency, and quality.
• Build scalable content systems rather than creating one-off documents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level