Technical Consulting Technical Leader
About The Position
Join Cisco Canada’s Public Sector Canadian Secure Technical Services (CSTS) team! We are a group of technical consultants dedicated to safeguarding and optimizing the digital infrastructure of Canada’s most critical government and public institutions. We operate in a high-stakes environment where security and reliability are paramount. Our team doesn't just solve problems; we act as strategic partners to our customers, using deep architectural expertise and latest AI to ensure the stability of national-level services. As a Senior Technical Expert, you will act as the final escalation point for the toughest network crises and lead our response during major outages! We also influence Cisco’s product direction by partnering with Engineering to drive fixes and use AI to transform our support delivery, all while mentoring the next generation of engineers.
Requirements
- Bachelor’s degree with 10+ years of experience in technical consulting within Large Enterprise or Public Sector environments.
- Experience in Cisco Security Technologies like Firewall, VPN, AAA and Firepower, Cisco ASA, ISE with expertise in trouble shooting difficult Security issues.
- Expert-level technical certification (e.g., CCIE) or equivalent relevant industry-recognized certification.
- Solid experience in a lead technical role managing high-impact escalations and cross-functional initiatives.
- Demonstrated experience in creating technical documentation, training content, or automation assets (e.g., scripts or digital signatures).
- Must be a Canadian Citizen or Permanent Resident.
- Must have the ability to obtain a Canadian Government Security Clearance.
Nice To Haves
- Deep expertise across multiple Cisco technology domains, specifically the intersection of Networking and Security.
- Demonstrable ability to mentor, coach, and develop technical talent, fostering a collaborative and high-performing team environment.
- Experience demonstrating AI and machine learning tools to automate support workflows and enhance knowledge management.
- Strong executive presence with the ability to influence decision-making and advocate for customer needs to senior leadership and Engineering.
- Bilingual fluency (Canadian French & English) is highly desired.
Responsibilities
- Lead 2nd and 3rd Tier troubleshooting for broad network topologies involving mixed media protocols, specifically focusing on Cisco Switching, Routing, and Security solutions.
- You will be the primary escalation point for urgent customer issues, managing high-pressure "Situation Rooms" and catastrophic outages to rapid resolution.
- Drive systemic product and service improvements by translating complex technical challenges into actionable feedback for Cisco Engineering and delivery teams.
- Develop and scale intellectual capital, including automation assets, AI tools, and technical documentation, to optimize global service delivery and knowledge sharing.
- Foster a culture of continuous improvement by mentoring Technical Consulting Engineers (TCEs) and leading technical community initiatives such as training and hackathons.
Benefits
- medical
- dental
- vision insurance
- 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses (non-sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
