Technical Consulting Technical Leader

Cisco•Ottawa, ON

2d•CA$126,000 - CA$160,400•Onsite

About The Position

Join Cisco Canada’s Public Sector Canadian Secure Technical Services (CSTS) team! We are an elite group of technical consultants dedicated to safeguarding and optimizing the digital infrastructure of Canada’s most critical government and public institutions. We operate in a high-stakes environment where security and reliability are paramount. Our team doesn't just solve problems; we act as strategic partners to our customers, using deep architectural expertise and latest AI to ensure the stability of national-level services. As a Senior Technical Expert, you are the strategic anchor for our most critical public sector infrastructure. You will serve as the final escalation point for "unsolvable" network crises, leading "Situation Rooms" during catastrophic outages with precision and authority. This role is exciting because it grants you the power to influence Cisco’s global product direction by partnering directly with Engineering to drive systemic fixes. You will be integrating AI and automation to transform how we deliver support while mentoring the next generation of world-class engineers. We also build automation tools and mentor each other to ensure we all grow! You will provide 2nd/3rd Tier consultation for network topologies, including SDA/DNAC and SDWAN. Lead technical resolutions, managing outages to successful outcomes. Translate technical challenges into direct feedback to influence how we build our products. Develop automation assets and AI-driven tools to make our service delivery easier. Mentor our Technical Consulting Engineers and lead team training sessions.

Requirements

Bachelor’s degree in a technical field with 10+ years of experience in technical consulting or Tier 2/3 troubleshooting.
Experience supporting network protocols including IPv4/v6, EIGRP, IS-IS, OSPF, BGP, MPLS, L3VPN, and Segment Routing.
Knowledge of Cisco routing (ISR/ASR/CRS) and switching (Catalyst/Nexus) platforms.
Experience with Layer 2 technologies, including VTP, STP, MST, RSTP+, Trunking, and VLANs.
Industry certification (e.g., CCIE) or equivalent.
Experience managing technical escalations and cross-functional projects.
Must be a Canadian Citizen or Permanent Resident.
Ability to obtain a Canadian Government Security Clearance.

Nice To Haves

Expertise across multiple Cisco technology domains, specifically where Networking meets Security.
Ability to mentor and develop technical talent in a collaborative environment.
Experience using AI and machine learning tools to automate daily workflows.
Ability to advocate for customer needs to leadership and Engineering.
Communication skills for managing stakeholder interactions during network events.
Bilingual fluency in Canadian French and English is desired.
Live in Ottawa, Canada or willing to re-locate.

Responsibilities

Provide 2nd/3rd Tier consultation for network topologies, including SDA/DNAC and SDWAN.
Lead technical resolutions, managing outages to successful outcomes.
Translate technical challenges into direct feedback to influence how we build our products.
Develop automation assets and AI-driven tools to make our service delivery easier.
Mentor our Technical Consulting Engineers and lead team training sessions.
Serve as the final escalation point for "unsolvable" network crises.
Lead "Situation Rooms" during catastrophic outages with precision and authority.
Partner directly with Engineering to drive systemic fixes.
Integrate AI and automation to transform how we deliver support.
Mentor the next generation of world-class engineers.
Build automation tools and mentor each other to ensure we all grow.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year (non-exempt employees)
Flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses (non-sales roles)
Performance-based incentive pay (sales roles)
Cisco restricted stock units