(Remote) Technical Consultant

Harris Computer • Washington, DC

2d • CA$75,000 - CA$85,000 • Remote

About The Position

Cayenta, a division of Harris, is seeking a Technical Consultant to join their Managed Services & Technical Operations team. This role is crucial for advancing the company's managed services and technical operations strategy. The ideal candidate will have a proven history of managing ERP/CIS systems in both on-premises and cloud environments, with a strong preference for experience in database solutions, automation tools, and scripting. The consultant will be responsible for maintaining highly available ERP/CIS systems, ensuring their reliability, security, and stability. This position involves collaboration with internal teams and departments to deliver effective solutions. The role reports to the Manager, Managed Services & Technical Operations. While the position is remote and open to candidates in Canada and the US, preference will be given to those based in Canada and those who can work within the PST timezone.

Requirements

• 3 or more years of technical support, system administration, or managed services experience or education
• Experience or solid knowledge of Microsoft SQL Server
• Some experience or knowledge of Azure
• Flexibility to work on weekends (either Tuesday to Saturday or Sunday to Thursday), when required
• Team player, capable of working as part of a team and independently with minimal supervision
• Passion for providing excellent customer service and experience
• Desire to look for opportunities to continually improve
• Takes initiative and enjoys learning through self-study and collaborative teamwork
• Strong analytical skills and technical acumen
• Experience with Apache Tomcat, Tomcat hardening, and SSL certificates
• Excellent written and verbal communication skills
• Strong time-management skills to meet competing deadlines
• Experience using Jira, TeamSupport, or equivalent tools

Nice To Haves

• Experience with managed services
• Experience with both Microsoft SQL Server and Oracle administration
• Certifications such as CompTIA+, Network+, Security+, AZ-104, or AZ-305
• Experience with cloud services and virtualization technologies
• Strong communication skills and ability to explain technical concepts to non-technical users
• Experience with scripting and automation using PowerShell, Shell, Azure Command-Line Interface, or similar tools
• Experience with TCP/IP networking
• Project delivery on Azure
• Previous working experience in the utility industry is desirable

Responsibilities

• Manage multiple ERP or customer information systems simultaneously as the primary or secondary consultant (primarily on-prem customers to start, and then Azure)
• System and database administration (SQL Server), some Oracle
• Ensure customer environment uptime is maintained through proactive management and maintenance of the customer environment
• Troubleshooting and ad-hoc support (issue triage and resolution, tracking via ticketing system) and regular administration tasks (product releases, patching, updates)
• Be part of 24x7 on-call rotation, when required
• Perform weekend activities, when required
• Build productive, long-term relationships with customers and ensure customer satisfaction levels are maintained
• Deliver monthly reports containing key and relevant details about the system, when required
• Once support for on-prem customers is established, eventually support or co-lead complex implementation projects on Azure
• Help maintain highly available cloud infrastructure solutions on Azure (Linux virtual machines, database services, securing network security groups)
• Help maintain Microsoft Azure virtual machines and services (single sign-on, storage, key vault)
• Help ensure all cloud infrastructure is administered with emphasis on availability, reliability, security, and scalability
• Be proactive and help develop automation tools and scripts for deployment, monitoring, and maintenance on Azure
• Help configure, maintain, monitor, and administer Windows Server or Desktop Operating Systems
• Co-lead or support disaster recovery systems for Azure
• Manage user permissions, single sign-on and password management, Active Directory group policy or Microsoft Azure policies (such as conditional access)
• Create, update, and improve internal documentation and guides
• Attend daily team calls for delivery, deployment, and improvement of services
• Prepare and participate in knowledge transfer and training sessions with other team members and staff
• Work with other members of the Managed Services team, Cayenta support, business intelligence, and development groups to identify and resolve problems
• Contribute to internal projects as needed

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed