(Remote) Technical Consultant

Harris Computer • Washington, DC

2d • CA$75,000 - CA$85,000 • Remote

About The Position

Cayenta, a division of Harris, is seeking a Technical Consultant to join their Managed Services & Technical Operations team. This role is crucial for advancing the company's managed services and technical operations strategy. The ideal candidate will have a proven history of managing ERP/CIS systems in both on-premises and cloud environments, with a strong preference for experience in database solutions and automation tools. The consultant will be responsible for maintaining highly available ERP/CIS systems, ensuring their reliability, security, and stability. This position involves collaboration with internal teams and departments to deliver effective solutions. The role reports to the Manager, Managed Services & Technical Operations. This is a remote position open to candidates in Canada and the US, with a preference for those in the PST timezone. The salary range is 75K - 85K CAD / 53K - 61K USD.

Requirements

• 3 or more years of technical support, system administration, or managed services experience or education
• Experience or solid knowledge of Microsoft SQL Server
• Some experience or knowledge of Azure
• Flexibility to work on weekends (either Tuesday to Saturday or Sunday to Thursday), when required
• Team player, capable of working as part of a team and independently with minimal supervision
• Passion for providing excellent customer service and experience
• Desire to look for opportunities to continually improve
• Takes initiative and enjoys learning through self-study and collaborative teamwork
• Strong analytical skills and technical acumen
• Experience with Apache Tomcat, Tomcat hardening, and SSL certificates
• Excellent written and verbal communication skills
• Strong time-management skills to meet competing deadlines
• Experience using Jira, TeamSupport, or equivalent tools

Nice To Haves

• Experience with managed services
• Experience with both Microsoft SQL Server and Oracle administration
• Certifications such as CompTIA+, Network+, Security+, AZ-104, or AZ-305
• Experience with cloud services and virtualization technologies
• Strong communication skills and ability to explain technical concepts to non-technical users
• Experience with scripting and automation using PowerShell, Shell, Azure Command-Line Interface, or similar tools
• Experience with TCP/IP networking
• Project delivery on Azure
• Previous working experience in the utility industry is desirable

Responsibilities

• Manage multiple ERP or customer information systems simultaneously as the primary or secondary consultant (primarily on-prem customers to start, and then Azure)
• System and database administration (SQL Server), some Oracle
• Ensure customer environment uptime is maintained through proactive management and maintenance of the customer environment
• Troubleshooting and ad-hoc support (issue triage and resolution, tracking via ticketing system) and regular administration tasks (product releases, patching, updates)
• Be part of 24x7 on-call rotation, when required
• Perform weekend activities, when required
• Build productive, long-term relationships with customers and ensure customer satisfaction levels are maintained
• Deliver monthly reports containing key and relevant details about the system, when required
• Once support for on-prem customers is established, eventually support or co-lead complex implementation projects on Azure
• Help maintain highly available cloud infrastructure solutions on Azure (Linux virtual machines, database services, securing network security groups)
• Help maintain Microsoft Azure virtual machines and services (single sign-on, storage, key vault)
• Help ensure all cloud infrastructure is administered with emphasis on availability, reliability, security, and scalability
• Be proactive and help develop automation tools and scripts for deployment, monitoring, and maintenance on Azure
• Help configure, maintain, monitor, and administer Windows Server or Desktop Operating Systems
• Co-lead or support disaster recovery systems for Azure
• Manage user permissions, single sign-on and password management, Active Directory group policy or Microsoft Azure policies (such as conditional access)
• Create, update, and improve internal documentation and guides
• Attend daily team calls for delivery, deployment, and improvement of services
• Prepare and participate in knowledge transfer and training sessions with other team members and staff
• Work with other members of the Managed Services team, Cayenta support, business intelligence, and development groups to identify and resolve problems
• Contribute to internal projects as needed

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed