Technical Consultant

New Charter Technologies•Denver, CO

23h•$75,000 - $90,000•Hybrid

About The Position

The Technical Consultant is responsible for delivering comprehensive technical support to clients, from every day break-fix issues to complex, high-level problem resolution. We are seeking a Technical Consultant in Denver, Colorado (in other companies this person could hold the title of Senior IT Consultant, Systems Engineer Consultant, Technical Account Consultant) to deliver advanced IT support, technology consulting, and strategic guidance for clients across diverse environments. If you think differently, solve problems creatively, and enjoy working with people, you’ll find success in here.

Requirements

The ability to diagnose, troubleshoot, and resolve advanced technical issues e.g. software installation and configuration, infrastructure issues, data base administration, and server issues
The ability to troubleshoot and support Microsoft platforms e.g. M365, Active Directory, all current flavors of Windows
Advance knowledge of networking principles, what they mean, and how they interact e.g. TCPIP, DNS, DHCP, LAN/WAN
The ability to diagnose, troubleshoot, and resolve advanced network issues e.g. internet connectivity, firewalls, DNS, VPN, and patching issues
Advanced knowledge in cloud solutions e.g. AWS, Microsoft Azure, and WMWare cloud
Advanced Virtualization experience e.g VMWare and Hyper-V
Proficient in installing, diagnosing, and upkeep of peripheral devices e.g. scanners, printers, and monitors issues
Advanced knowledge of standard IT Security practices e.g. virus remediation, firewalls, and phishing issues
Advanced knowledge of backup and disaster recovery concepts
Experience in technology consulting and strategy for a business
4+ years’ experience in a Systems Administrator/IT Manager role or equivalent experience
The ability to communicate complex technology concepts to non-technical people at all levels of client organizations
The ability to own complex technical problems and see them through to resolution
A focus on finding appropriate long-term solutions to technical issues
The ability to work in a directed autonomy environment
An empathetic approach to solving client problems
A positive, courteous demeanor
A passion for solving problems
Receptive to candid feedback
Curiosity about technology and motivation to learn independently

Nice To Haves

3+ years’ working with a Managed Service Provider or equivalent experience is preferred
Experience mentoring, training, and leading individual contributor or a small team
Intermediate knowledge of Apple, Mac OS, and iOS troubleshooting experience a plus
Experience working in a ticketing management system is a plus
An awareness of how technology impacts business
Ability to learn diverse systems, software, and applications within a business environment
Professional confidence
An aptitude towards service
Ability to learn from experience

Responsibilities

Provide comprehensive IT support to our clients, ranging from routine break-fix troubleshooting to advanced technical issue resolution
On a case-by-case basis assist our clients by consulting on their technology strategy
Ticket management and client documentation consistent with processes with our internal processes
Maintaining to our Service Level Agreement by responding to user requests from clients within a 30-minute timeframe
Follow up with end users to ensure their technical issues are resolved
Reaching a goal of dedicating 6 hours daily or 30 hours weekly to client attributed work
Reaching a goal of 75% utilization on a consistent basis
Learning independently about our clients’ ever-changing systems
Traveling to local client locations on a daily or weekly basis, depending on clients’ needs
Act as a technical escalation point and mentor to other engineers within the team
Collaborate with other service line and departments to ensure an effortless experience for our clients
Doing what it takes to provide an effortless experience to the end users to build trust and credibility within a client group