Technical Consultant

Greystone Technology • Denver, CO

23h • $75,000 - $90,000 • Hybrid

About The Position

Greystone Technology, a New Charter Technologies Company, is a people-driven IT organization looking for creative, self-accountable professionals. We’re looking for curious, driven people who want to do meaningful, challenging, and rewarding work. If you’re ready to learn, grow, solve problems, and bring your full self to the table, we’d love to meet you. We don’t just solve technical issues. We focus on understanding the real problem first. That means asking questions, listening, and taking a thoughtful, consultative approach instead of jumping straight to solutions. If you think differently, solve problems creatively, and enjoy working with people, you’ll find success in here. The Technical Consultant is responsible for delivering comprehensive technical support to clients, from every day break-fix issues to complex, high-level problem resolution. We are seeking a Technical Consultant in Denver, Colorado (in other companies this person could hold the title of Senior IT Consultant, Systems Engineer Consultant, Technical Account Consultant) to deliver advanced IT support, technology consulting, and strategic guidance for clients across diverse environments. If you think differently, solve problems creatively, and enjoy working with people, you’ll find success in here.

Requirements

• The ability to diagnose, troubleshoot, and resolve advanced technical issues e.g. software installation and configuration, infrastructure issues, data base administration, and server issues
• The ability to troubleshoot and support Microsoft platforms e.g. M365, Active Directory, all current flavors of Windows
• Advance knowledge of networking principles, what they mean, and how they interact e.g. TCPIP, DNS, DHCP, LAN/WAN
• The ability to diagnose, troubleshoot, and resolve advanced network issues e.g. internet connectivity, firewalls, DNS, VPN, and patching issues
• Advanced knowledge in cloud solutions e.g. AWS, Microsoft Azure, and WMWare cloud
• Advanced Virtualization experience e.g VMWare and Hyper-V
• Proficient in installing, diagnosing, and upkeep of peripheral devices e.g. scanners, printers, and monitors issues
• Advanced knowledge of standard IT Security practices e.g. virus remediation, firewalls, and phishing issues
• Advanced knowledge of backup and disaster recovery concepts
• Experience in technology consulting and strategy for a business
• 4+ years’ experience in a Systems Administrator/IT Manager role or equivalent experience
• The ability to communicate complex technology concepts to non-technical people at all levels of client organizations
• The ability to own complex technical problems and see them through to resolution
• A focus on finding appropriate long-term solutions to technical issues
• The ability to work in a directed autonomy environment
• An empathetic approach to solving client problems
• A positive, courteous demeanor
• A passion for solving problems
• Receptive to candid feedback
• Curiosity about technology and motivation to learn independently

Nice To Haves

• 3+ years’ working with a Managed Service Provider or equivalent experience is preferred
• Experience mentoring, training, and leading individual contributor or a small team
• Intermediate knowledge of Apple, Mac OS, and iOS troubleshooting experience a plus
• Experience working in a ticketing management system is a plus
• An awareness of how technology impacts business
• Ability to learn diverse systems, software, and applications within a business environment
• Professional confidence
• An aptitude towards service
• Ability to learn from experience

Responsibilities

• Provide comprehensive IT support to our clients, ranging from routine break-fix troubleshooting to advanced technical issue resolution
• On a case-by-case basis assist our clients by consulting on their technology strategy
• Ticket management and client documentation consistent with processes with our internal processes
• Maintaining to our Service Level Agreement by responding to user requests from clients within a 30-minute timeframe
• Follow up with end users to ensure their technical issues are resolved
• Reaching a goal of dedicating 6 hours daily or 30 hours weekly to client attributed work
• Reaching a goal of 75% utilization on a consistent basis
• Learning independently about our clients’ ever-changing systems
• Traveling to local client locations on a daily or weekly basis, depending on clients’ needs
• Act as a technical escalation point and mentor to other engineers within the team
• Collaborate with other service line and departments to ensure an effortless experience for our clients
• Doing what it takes to provide an effortless experience to the end users to build trust and credibility within a client group

Benefits

• Competitive wages
• Hybrid work environment
• Gas card
• Health, Dental, Vision, Life, Disability Insurance
• HSA & 401(k) employer matching
• Maternal and paternal leave
• Very generous paid time off program
• Sustainable work-life balance and flexibility
• Peer recognition
• Leadership appreciation
• Meaningful birthday and anniversary milestones
• Engaging team experiences, from virtual events and local meetups to volunteer opportunities and community involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed