Technical Consultant (Analyst) - Remote

Huron•Chicago, IL

2d•$65,000 - $90,000•Remote

About The Position

Huron’s Technical Consultant provides deep technical support to functional and technical clients who use the company’s Research Suite software. Support is delivered remotely through web-session utilities, phone calls, and email. The role includes researching, analyzing, and resolving client-reported issues; identifying products that generate substantial support needs and working with Engineering to address them; maintaining client-specific configurations and customizations; and advising clients and Huron Services teams on hardware and software configurations. The consultant also improves internal support processes by developing tools and job aids, collaborates with teams across geographic locations, and assists with 24/7 on-call coverage as needed. The position is part of the Customer Success team for Higher Education & Research, supporting higher education and research institutions in the United States and Canada. It is remote, requires infrequent travel, and requires consistent availability during West Coast business hours (8 a.m.–5 p.m. or 9 a.m.–6 p.m. PT), with occasional off-hours on-call shifts. The estimated base salary is $65,000–$90,000, with an estimated total compensation range including annual incentive compensation of $71,500–$99,000. The role is eligible for Huron benefit plans, including medical, dental, and vision coverage and other wellness programs.

Requirements

U.S. work authorization is required.
Bachelor’s degree in a computer science-related field or equivalent work experience.
Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON, and Java.
Experience developing with JavaScript.
Experience with Microsoft software, including Windows Server, IIS, SQL Server, and Visual Studio.
Strong problem-solving skills and attention to detail.
Ability to work independently and in remote team environments.
Strong written and verbal communication skills.
Ability to context-switch and manage multiple competing priorities.
Ability to consistently work West Coast business hours (8 a.m.–5 p.m. or 9 a.m.–6 p.m. PT).
Availability for occasional off-hours on-call support shifts.

Nice To Haves

1–3 years of experience in a customer or internal software support position.
Experience supporting enterprise-class, multi-tier web applications.
Ability to analyze and interpret logs, including IIS, SMTP, Event Logs, and custom output.
Familiarity with .NET and C#.
Familiarity with source control concepts.

Responsibilities

Provide technical support to functional and technical clients using Research Suite software through remote web-session utilities, phone, and email.
Research, analyze, and resolve client-reported issues.
Identify product areas generating substantial support needs and work with Huron Engineering teams to fix issues.
Modify and maintain existing client-specific configurations and customizations.
Consult with clients and Huron Services teams on appropriate hardware and software configurations.
Improve internal support processes by developing tools and job aids.
Collaborate with multiple teams across different geographic locations.
Assist with 24/7 on-call support coverage as needed.