Yardi Technical Analyst Remote

National Church Residences•Remote - UT, UT

3d•Remote

About The Position

As a remote Yardi Technical Analyst at National Church Residences, you will provide hands-on support for Yardi Voyager and RentCafé, ensuring system stability, data integrity, and user satisfaction. The role includes system configuration, troubleshooting, reporting, and integration support, with a focus on Affordable Housing compliance and operational efficiency. You will work closely with the Application Manager Yardi and stakeholders across departments to implement enhancements and improve processes. The position also includes general professional and collaborative expectations, such as effective time management, teamwork, participation in policy creation and problem solving, respectful treatment of residents, and reporting complaints or allegations of abuse or noncompliance to appropriate supervisors. Other duties may be assigned. The role is remote, with travel described as rare and up to 5%.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business, or equivalent experience.
At least 3 years of hands-on experience with Yardi Voyager (7S or newer) and RentCafé in a technical or support role within the Affordable Housing industry.
Understanding of property management and accounting workflows.
Experience with RentCafé and other Yardi modules, such as PayScan and Maintenance.
Familiarity with Affordable Housing compliance workflows, including HUD, LIHTC, and TRACS.
Background in process improvement or automation.
Good working computer skills with Microsoft Office, Windows, and other basic professional software, and ability to learn new software systems quickly.
Self-directed, with excellent organizational skills and ability to manage concurrent tasks and assignments.
Ability to lead others in a complex environment.
Strong motivational skills and emotional intelligence.
Excellent communication, comprehension, and interpersonal skills, including the ability to speak, read, write, and understand English and make oneself understood.

Nice To Haves

Proficiency in SQL for data analysis and report development.
Experience with Yardi ETL processes and system integrations.
Knowledge of additional Yardi modules, such as Maintenance IQ, PayScan, and Construction Manager.
Yardi certification or formal training in Voyager system administration.
ITIL Foundation or similar service management certification.

Responsibilities

Configure and maintain Yardi Voyager and RentCafé, including property setup, user roles, and security.
Provide Tier 1 and Tier 2 support for Yardi users, resolve technical issues, and manage helpdesk tickets.
Monitor and maintain data integrity across Yardi modules, including HUD- and LIHTC-related compliance data.
Support integrations between Yardi and other systems using SQL, Yardi ETL, and Microsoft Fabric or similar tools.
Develop and maintain custom reports using Yardi Spreadsheet Reporter (YSR), SQL, and other reporting tools.
Assist with testing and deployment of Yardi upgrades, patches, and new module implementations.
Work with business stakeholders to gather requirements and implement system enhancements.
Document processes, configurations, and data flows to support internal controls and audit readiness.
Participate in process improvement initiatives and contribute to training and user adoption.
Maintain a professional manner and manage time effectively.
Promote teamwork and collaboration, participate in policy creation and problem solving, and provide leadership as a role model.
Ensure residents, clients, families, and staff are treated with respect and dignity; report complaints and allegations of abuse, misappropriation, or other compliance concerns to appropriate supervisors.
Perform other duties as assigned.

Benefits

Medical and prescription coverage with three plan options and a nationwide provider network.
Healthcare Flexible Spending Account or employer-funded Health Savings Account.
Fertility and family-building support, weight management, and chronic condition support.
Parental leave paid at 100% for four weeks.
Dental and vision coverage for employees and families.
Company-provided life and AD&D insurance and disability coverage.
Supplemental life and AD&D insurance for employees and families, accident insurance, hospital indemnity, and critical illness coverage.
Dependent care and transportation and parking Flexible Spending Accounts.
Well-being programs, including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way rewards and reimbursements up to $1,000 per year.
Retirement savings plan with immediate company funding at 3%, increasing up to 5% over time, plus an additional company match up to 5% when employees contribute.
Tuition expense reimbursement.
Paid time off, nine paid holidays, and paid parental leave.