Technical Consultant (Analyst)

Huron Consulting Services•Chicago, IL

1d•Remote

About The Position

As a Technical Consultant, you will provide deep technical support to functional and technical clients who use Huron’s Research Suite software. Support is delivered through remote web session utilities, phone calls, and email. You will help clients resolve software issues, maintain client-specific configurations, and ensure appropriate hardware and software configurations. You will also work with Huron Engineering to address product areas that create substantial support demand, improve internal support processes, collaborate with teams across locations, and assist with on-call coverage as needed. The position is part of the Customer Success team for Higher Education & Research and supports higher education and research institutions in the United States and Canada. This is a remote position requiring infrequent travel and consistent West Coast business hours (8 a.m.–5 p.m. or 9 a.m.–6 p.m. PT), with occasional off-hours on-call shifts.

Requirements

U.S. work authorization.
Bachelor’s degree in a computer science-related field or equivalent work experience.
Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON, and Java.
Experience developing with JavaScript.
Experience with Microsoft software, including Windows Server, IIS, SQL Server, and Visual Studio.
Strong problem-solving skills and attention to detail.
Ability to work independently and in remote team environments.
Strong written and verbal communication skills.
Ability to context switch and manage multiple competing priorities.
Ability to consistently work West Coast business hours (8 a.m.–5 p.m. or 9 a.m.–6 p.m. PT).
Ability to work occasional off-hours on-call support shifts.

Nice To Haves

1–3 years of experience in a customer or internal software support position.
Experience supporting enterprise-class, multi-tier web applications.
Ability to analyze and interpret logs such as IIS, SMTP, Event Logs, and custom output.
Familiarity with .NET and C#.
Familiarity with source control concepts.

Responsibilities

Provide technical support to functional and technical clients using Huron’s Research Suite software through remote web sessions, phone calls, and email.
Research, analyze, and resolve issues reported by clients.
Identify product areas causing the most support burden and work with Huron Engineering teams to fix issues.
Modify and maintain existing client-specific configurations and customizations.
Consult with clients and Huron Services teams on appropriate hardware and software configurations.
Improve internal support processes by developing new tools and job aids.
Collaborate with multiple teams across different geographic locations.
Assist with 24/7 on-call support coverage as needed.