Technical Consultant

Suvoda

About The Position

Suvoda is a global clinical trial technology company that provides digital experiences for clinical trial sponsor and site professionals. Its work supports complex, high-stakes clinical trials, including studies in oncology, central nervous system, and rare disease. Staff working with clients, end users, or related systems must understand the clinical trial industry and regulations, Suvoda products and processes, and the requirements of each individual trial before making changes that could affect system data. The Technical Consultant works with assigned clients and project teams to deliver and maintain Interactive Response Technology (IRT) systems for randomization and drug supply management. The role oversees system support and maintenance, coordinates with clients and vendors, manages study data integrations and change controls, and provides escalation support, documentation, reporting, training, and process improvements. The consultant also contributes client and project feedback to product development and may travel to client sites for meetings and training.

Requirements

At least 3 years of experience in a similar role.
Bachelor’s degree.
Interpersonal and communication skills.
Time management and organizational skills.
Analytical thinking.
Ability to understand technical systems and perform troubleshooting.
Creative problem-solving skills.
Attention to detail.

Responsibilities

Work with assigned clients and project teams responsible for delivering IRT for randomization and drug supply management.
Maintain the team’s IRT systems, oversee support processes, identify and mitigate potential issues and risks, and work with clients and other vendors to support successful system use.
Lead implementation of system change controls for studies during the maintenance phase.
Manage the design of study data integration specifications between the IRT system and other eClinical solutions.
Create data review plans for each assigned IRT system and ensure reviews are completed on schedule.
Create and maintain study FAQ documents used by Customer Care to handle support inquiries and issues.
Develop and maintain system training materials, including manuals, walkthrough videos, and presentations.
Work with client study teams to set up IRT system data at system go-live.
Serve as the primary escalation point for Customer Care on complex support issues requiring project-team input; troubleshoot issues and identify resolutions.
Create and distribute support and maintenance reports to internal Suvoda team members and client study teams as required.
Identify trends in support data and root causes of recurring issues, and work with the Project Manager and other team members to implement solutions.
Identify and help implement process improvements for the services department.
Assist the product team with designing and developing new features by providing feedback based on client requests and project experience.
Travel to client sites for meetings and user training sessions.
Assist Customer Care in supporting system users in multiple countries by telephone and email.
Assist with training new staff members on Suvoda products and processes.
Perform other related duties as required.