Technical Consultant

ServiceNow•Chicago, IL

6h•$146,400 - $256,200

About The Position

The Customer Outcomes Senior Technical Consultant configures the Logik Configure, Price, Quote (CPQ) application using leading practices to deliver solutions that achieve customer outcomes. The consultant serves as the functional and technical expert in customer engagements, helping customers assess and improve their processes and implement durable Logik solutions that follow ServiceNow technical standards and leading practices.

Requirements

Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving; this may include AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience implementing enterprise software, particularly in the front office.
Ability to travel up to 50%.
Success driving complex issues through analysis and resolution.
Experience working collaboratively.

Responsibilities

Participate in customer workshops to assess current processes and establish future-state processes.
Design and deliver Logik solutions with technical architectures intended for long-term success and aligned with ServiceNow technical standards and leading practices.
Provide oversight and unit testing of code developed by partner or customer employees.
Advise customers on using Logik Application capabilities to improve business processes.
Provide feedback to product development to improve the product based on customer experiences.