Technical Consultant- Austin, TX

Abbott • Austin, TX

6d • Remote

About The Position

Abbott is hiring a Technical Consultant for its Rapid Diagnostics division, based in Austin, Texas, in a field-based remote role. The consultant provides clinical and technical expertise to healthcare customers using Abbott infectious disease diagnostic solutions. The role supports product implementation, training, connectivity, workflow optimization, and customer retention across assigned accounts.

The consultant works with healthcare customers and Abbott sales, technical, and marketing teams to support successful adoption and use of diagnostic products. The role includes on-site training, implementation and connectivity support, troubleshooting, workflow assessments, customer education, and ongoing product support. Travel may reach 75%, including occasional short-notice and weekend travel.

Requirements

• Bachelor of Science degree in Medical Technology, Nursing, or a directly related scientific discipline.
• Registered Medical Technologist or Registered Nurse in the state of residence.
• At least 3 years of experience as a Medical Technologist in a clinical laboratory or as a Registered Nurse in a critical care or infectious disease setting.
• At least 1 year of implementation, point-of-care testing, or related diagnostic support experience.
• Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to deliver technical training and education to healthcare professionals.
• Ability to travel up to 75%, including occasional short-notice and weekend travel.

Nice To Haves

• Experience in point-of-care coordination, supervisory, or management roles.
• Advanced degree in a healthcare, laboratory, or related field.
• Additional experience supporting infectious disease testing programs.
• Knowledge of point-of-care testing workflows and regulations.
• Experience training customers and resolving technical product issues.
• Familiarity with healthcare instrument connectivity and integration.
• Exposure to customer-facing consulting, implementation, or sales support activities.
• Ability to work independently while managing multiple customer engagements.

Responsibilities

• Deliver on-site technical and clinical training for infectious disease diagnostic products, including instruments and rapid tests.
• Support new account implementations, evaluations, and activations to promote successful adoption of Abbott solutions.
• Guide customers through verification studies and testing processes, supporting compliance with CLIA, CAP, COLA, and TJC requirements.
• Help customers optimize workflows and product utilization as a trusted technical resource.
• Lead POC Link connectivity implementations and support integration with customer IT environments.
• Troubleshoot connectivity and performance issues and recommend solutions to improve operational efficiency.
• Educate customers on testing trends, workflow improvements, testing volumes, and data-driven insights.
• Partner with sales teams to support key accounts, customer retention efforts, and growth opportunities.
• Conduct workflow assessments in clinics and hospitals to improve turnaround times and testing efficiency.
• Deliver educational presentations and ongoing product support to laboratory and healthcare professionals.
• Collaborate with technical, sales, and marketing teams to share customer insights and market trends.
• Participate in company meetings, training programs, and professional development activities.

Benefits

• Career development opportunities with an international company.
• Employees can qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level