Technical Consultant

Appian Corporation•Denver, CO

1d•Onsite

About The Position

Appian Customer Success is obsessed with great customer outcomes. We deliver mission-critical business impact fast and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team provides you with the support and growth you need to strengthen and evolve your consulting skills while driving next-generation, AI-powered digital transformations. We are seeking a Technical Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to work throughout the entire project life-cycle to define, design, develop and implement custom software and AI solutions using Appian’s platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, and developing APIs to integrate with multiple systems. You’ll brainstorm AI use cases and implement Appian’s AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering and the latest generative models as a part of transforming how customers run their organization. You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.

Requirements

The ability to work with clients to define business processes and gather functional and technical system requirements
Excellent communication skills, passion for technology and continuous learning, and an affinity for asking “why” and solving the right problems
History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework)
Integrations experience using APIs such as REST and SOAP, JDBC connections, and web services
1+ years of experience with hands-on software development or technical consulting
Experience with object oriented programming
Experience working with relational databases and database design/data modeling
SQL skills (writing queries, joins, views, etc)
B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
Willingness to travel; 20% to support customer engagement

Nice To Haves

Familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers

Responsibilities

Work throughout the entire project life-cycle to define, design, develop and implement custom software and AI solutions using Appian’s platform for commercial clients.
Understand client’s business processes and technical needs within an agile environment.
Launch new relational data models in production.
Develop APIs to integrate with multiple systems.
Brainstorm AI use cases and implement Appian’s AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering and the latest generative models.
Collaborate with client’s technical teams and business users throughout the entire software and development life cycle.
Drive adoption by empowering clients to become self-sufficient with building process applications on their own.