Technical Consultant - Routing & Switching (Field: Raleigh, NC/Richmond, VA)

Philips•Raleigh, NC

1d•$88,000 - $140,000•Onsite

About The Position

Provide pre and post-sale technical support in the specialized areas of Routing/Switching and Wireless. You will consult, configure, implement, troubleshoot, and maintain ownership on new services offered from the Hospital Patient Monitoring (HPM) solutions team to key customers throughout the Virginia Zone. Your role: Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty. Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners. Coordinate project resources and tasks, enabling team members to focus on customer deliverables. Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems. Travel across the specified geography is required. The average driving time is 2-5 hours daily and may exceed 75% at times. Overnight stays and travel by air and/or train may be required.

Requirements

3+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment
Network configuration and/or troubleshooting experience
Cisco Certified Network Professional (CCNP) certification (or required to obtain within 4 months from beginning of employment)
Bachelor’s degree in Computer Science, Electronics, Biomedical, or other related disciplines
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position
Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements
Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)
Wear all required personal protective equipment
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
For this position, you must reside in or within commuting distance to Richmond, VA or Raleigh, NC.

Nice To Haves

Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred

Responsibilities

Provide technical recommendations that best suit the environment based on customer requirements
Support the transition from a break fix operating model to a customer solutions focused operating model
Drive continuous improvement of implementation methodology and service offerings
Actively support to implement service strategies to achieve customer loyalty
Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners
Coordinate project resources and tasks, enabling team members to focus on customer deliverables
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork
Adhere to established training, quality, and safety requirements
Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions)
Provide a technical review of system configuration to ensure viability of system performance during implementations
Diagnose and resolve electronic, networking, and mechanical problems