Inside Technical Consultant- HVAC

Lennox International • Montreal, QC

5d

About The Position

This consultant provides moderately complex technical assistance to dealers, contractors and field sales personnel to resolve system issues. Duties include, but are not limited to: Provide troubleshooting and installation assistance of HVAC/R equipment. Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution. Provide technical documentation to contractors, engineers and other personnel. Guide callers to the appropriate field personnel if first-hand attention is required. Document call information into the call-tracking database in the event additional follow-up is required. Identify and help implement process improvements.

Requirements

• High school diploma or equivalent experience required.
• At least 2 years related technical consulting experience.
• Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
• Strong knowledge and experience in the installation and service of HVAC/R equipment.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Strong analytical and troubleshooting skills.
• Ability to handle and prioritize multiple technical requests.
• Proficient in Microsoft Office Suite.

Nice To Haves

• Experience with SAP preferred.

Responsibilities

• Provide troubleshooting and installation assistance of HVAC/R equipment.
• Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution.
• Provide technical documentation to contractors, engineers and other personnel.
• Guide callers to the appropriate field personnel if first-hand attention is required.
• Document call information into the call-tracking database in the event additional follow-up is required.
• Identify and help implement process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED