Inside Sales - HVAC

PACE Supply•Napa, CA

1d•Onsite

About The Position

PACE Supply in Napa is seeking a driven, self-starter for an Inside Sales Specialist role in the HVAC industry. This position involves working closely with the outside sales team to achieve HVAC sales goals, identify new business opportunities, and provide excellent service to contractors and customers. It offers a chance to make a significant impact in a fast-paced branch environment and grow a career within an employee-owned company.

Requirements

High school diploma/GED or equivalent education required.
Associate’ Degree (A.A) from a two-year college or university and four or more years of related experience and/or training, or an equivalent combination of education and experience is required.
Prior experience in Sales or Customer Service Industry with an ability to negotiate and understanding of marketing skills.
Knowledge of Customer Relationship Management Tools.
Candidates who thrive in a fast-paced result driven environment by meeting and exceeding all goals and targets.
Excellent Negotiation Skills.
Ability to multitask and prioritize in a fast-paced environment.
Detail-oriented and organized with strong time management skills.
Team player with the ability to work independently when needed.
Proficient in using Microsoft Office suite (Word, Excel, Outlook).
Willingness to learn and adapt to changing customer needs and industry dynamics.
Ability to work as part of a team and autonomously.
Highly competitive Sales Skills with a desire to contribute to a winning team / organization.

Nice To Haves

Two years of Plumbing/HVAC sales experience is preferred.

Responsibilities

Collaborating with Outside Sales associates to understand customers' requirements and provide suitable product recommendations and solutions.
Delivering exceptional customer service by promptly preparing and submitting accurate quotations and submittals, ensuring personalized attention to each customer's needs.
Coordinating closely with the warehouse team to ensure seamless order fulfillment and timely deliveries, demonstrating efficiency in meeting customer expectations.
Serving as a point of contact for sales inquiries, addressing and resolving customer concerns or questions professionally and promptly.
Maintaining meticulous records of sales transactions, ensuring accurate documentation of products sold and any additional administrative duties associated with each sale.
Taking ownership of account management activities, fostering strong client relationships, and proactively identifying opportunities to enhance customer satisfaction and retention.
Collaborating with the outside salesperson to increase HVAC product sales and participating in joint sales calls.
Providing quotes from customers by collaborating with the outside salesperson.
Processing purchases and transfers as needed, while communicating with the purchaser.
Regularly contributing to the whole sales team and providing HVAC counter sales support.
Integrating and training existing employees on HVAC products and standard operating procedures.