Inside Sales - HVAC

PACE Supply • Napa, CA

5h • Onsite

About The Position

Are you a driven, self-starter who loves the HVAC industry and thrives on building customer relationships? Join our dynamic team at PACE Supply in Napa as an Inside Sales Specialist! You'll work side-by-side with our outside sales team to crush HVAC sales goals, spot new opportunities, and deliver outstanding service to contractors and customers every day.This is more than just an inside sales role — it’s your chance to make a real impact in a fast-paced branch environment while growing your career with a successful, employee-owned company. What you’ll do:
Build and grow strong relationships with new and existing customers
Partner with outside salespeople to drive HVAC product sales
Hunt for new business opportunities and turn them into wins
Provide top-notch product support and service from the branch
Apply Today!

Requirements

• Any combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify.
• High school diploma/GED or equivalent education required. Associate’ Degree (A.A) from a two-year college or university and four or more years of related experience and/or training, or an equivalent combination of education and experience is required.
• Two years of Plumbing/HVAC sales experience is preferred.
• Prior experience in Sales or Customer Service Industry with an ability to negotiate and understanding of marketing skills.
• Knowledge of Customer Relationship Management Tools.
• Candidates who thrive in a fast-paced result driven environment by meeting and exceeding all goals and targets.
• Excellent Negotiation Skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented and organized with strong time management skills.
• Team player with the ability to work independently when needed.
• Proficient in using Microsoft Office suite (Word, Excel, Outlook).
• Willingness to learn and adapt to changing customer needs and industry dynamics.
• Ability to work as part of a team and autonomously.
• Highly competitive Sales Skills with a desire to contribute to a winning team / organization.

Nice To Haves

• Two years of Plumbing/HVAC sales experience is preferred.

Responsibilities

• Collaborating with Outside Sales associates to understand customers' requirements and provide suitable product recommendations and solutions.
• Delivering exceptional customer service by promptly preparing and submitting accurate quotations and submittals, ensuring personalized attention to each customer's needs.
• Coordinating closely with the warehouse team to ensure seamless order fulfillment and timely deliveries, demonstrating efficiency in meeting customer expectations.
• Serving as a point of contact for sales inquiries, addressing and resolving customer concerns or questions professionally and promptly.
• Maintaining meticulous records of sales transactions, ensuring accurate documentation of products sold and any additional administrative duties associated with each sale.
• Taking ownership of account management activities, fostering strong client relationships, and proactively identifying opportunities to enhance customer satisfaction and retention.
• Collaborating with the outside salesperson to increase HVAC product sales and participating in joint sales calls.
• Providing quotes from customers by collaborating with the outside salesperson.
• Processing purchases and transfers as needed, while communicating with the purchaser.
• Regularly contributing to the whole sales team and providing HVAC counter sales support.
• Integrating and training existing employees on HVAC products and standard operating procedures.

Benefits

• PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees